Solutions Architect Interview: 'Solve a Complex Problem for a Customer'

In this video, Josh Lopez (Solutions Architect, Twilio) answers the interview question, "Tell me about a time you solved a complex problem for a customer." This question is very common in the behavioral part of the solutions architect interview process.

Chapters -
00:00 - Introduction
01:23 - Question
01:31 - Answer
03:33 - Internal and external stakeholders
05:28 - Customer hesitations
07:59 - How would you have done differently?
09:47 - Interview analysis

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[abhirb]

I didn't get the answer for challenging issue resolution

[Awsminator]

Where is solution architect here?😂 I'm still waiting

[ono]

He didn’t really answer the first question clearly and to the point. Very generic and high level answer.

“Automated manual processes” is not what expect to hear from a solution architect. What cloud services, or platforms did you use to automate a specific process and what challenges did you run into while designing a solution? Should be more specific.

[kumailn]

I am expecting more of a technical discussion like he has to developer ceritain system for a client and what they did. Its not like what and how they convince a client. And detailing about we are this much SA and so and so. I am looking for right information at the spot. To much detailing its a time killing

[lonelysailor]

This is not technical SA interview but Business SA, no problem with the first answer

[helsonkumar]

Hi. I work for a global bank as an Associate Cloud Architect. My clients are the internal stakeholder (various business units/functions within our organization). We help them migrate their platforms and applications to Cloud . We help our clients with the migration and help them in architecting solutions using various services on public cloud. My role does not include things like dealing with sales. So I can say that I have zero experience on sales . So will I be still consider for any architect role which includes sales + technical acumen like discussed in the video above? I hold 10+ years of profession al experience BTW. Kindly suggest.

[NAMRATABHOYAR-slgf]

this interview doesn't look like solution architect

[rexsam]

deviating from question and talking something else. Doesn't work this way

[moristar]

Such a nonsensical conversation, is this a sales position interview?

[Shirish]

Disappointing !! He only talks on functional part. where is the solution part?. Not impressive.

[VadymYakovlev]

Too much "problem" in this video, not enough "solution" for a solution architect advice video.