The three phases of a capability program

Peter Kirkby talks about the 3 distinct phases of building a capability program; phase 1 'setting the framework', phase 2, 'how to make it normal practice' and finally phase 3, which is around 'stretch'. He believes that some clients walk away from the foundations too quickly, which is challenging as they are the foundation of all capability and it's important not to move too quickly, as the foundations need to be reinforced. He goes on to explain how driving phase 2 could involve, awards, measurement , leadership coaching, so that the program becomes the new way of working. Finally once there is common understanding and and deep dives, he believes the organisation can stretch and run masterclasses in certain topics for certain levels of the organisation.