NC family surprised by hotel price change after Helene says booking website denied their refund

Sisters Karen Metcalf and Sherri Splawn, along with their families, were left without power, water, or cell service after Hurricane Helene hit their Bostic Sunshine neighborhood in western North Carolina.

With Metcalf's mobility issues and Splawn's daughter in a wheelchair, they were desperate to find a safe place to stay, so they left for Charlotte.

Only once they checked in, they realized they had secured their room through a third-party booking platform.

[David-beox]

Crooks at their best. Evil hearts walking around in America.

[VickiBoyd-ix]

Absolutely appaulling! 😠 Scammers are EVERYWHERE making life painful for the innocent!!! 😩 I pray GOD exposes them !!! 🙏

[SammyJam-wd]

Always book directly with the hotel. Sad that these places take advantage of people especially at a time in need.

[zoebear]

A couple months ago, I had to call in to progressive about my renters insurance and usually I call in to progressive but this time they told me that I have to call a third party number and that they no longer had renters insurance directly through progressive so I canceled it I called the third party and I canceled my renters insurance because I refuse to deal with these third party or even second party I just don't want to do it

[debbiedean]

This is horrifying. Make the 3rd party pay the money back.
At the darkest time of their life taken advantage of, this injustice can't stand.

[mycents]

It's not a mistake, it's fraud plain and simple. Why are these 3rd parties permitted to continue in business?

[annbrown]

This is absolutely disgusting. I realize a third party was involved here but the holster also bears some responsibility for this disreputable action.

[amyboggs]

Blood Money comes with a very high price. Remember Folks God sees All and does not forget.