Meet the Expert, ServiceNow: Essential Characteristics of the Enterprise IT Cloud

'Cloud' is a convoluted term, especially as it relates to IT within higher education institutions. Most cloud-based services were not built to withstand the rigors of IT. They are used to process a relatively low transaction volume and support department-level, less critical workloads.



IT is not a typical department. It is a shared service that is critical to the minute-to-minute functioning of the entire institution. And as IT increases reliance on the cloud to deliver IT services, higher education IT requirements for the cloud change dramatically.



Join Arne Josefsberg, ServiceNow Chief Technology Officer, as he defines the essential characteristics of the enterprise IT cloud. In this informative session you will learn:

Why IT requirements for the cloud are unique
The difference between a departmental cloud and an enterprise-grade cloud
What it means to be built for enterprise IT
Why global IT organizations trust the enterprise IT cloud as their platform for managing and delivering IT services

Presenter:

Arne Josefsberg, Chief Technology Officer
Arne Josefsberg has served as ServiceNow's Chief Technology Officer since September 2011. As chief technology officer at ServiceNow, Arne is responsible for leading continued improvements to the ServiceNow Platform and driving expansion of the company's cloud strategy.

Prior to joining ServiceNow, Josefsberg held various positions with Microsoft Corporation over the last 25 years, most recently as general manager of Windows Azure Infrastructure from November 2009 to September 2011, and as General Manager of Infrastructure Services, Global Foundation Services from March 2006 to October 2009.

Josefsberg holds a Master of Science degree in Physics from the Lund Institute of Technology, Sweden.

About ServiceNow:

About CANHEIT 2013:

The Canadian Higher Education Information Technology Conference (CANHEIT) is Canada's premier Higher Education IT conference. CANHEIT 2013 was held in Ottawa, Ontario from June 9 - 12, 2013, and was co-hosted by the University of Ottawa and by Carleton University.

More about CANHEIT 2013