Troubleshooting Twilio SMS Delivery Issues

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Getting Started

If you're new to TwiSMS, it's important to note that most installation challenges stem from the setup of Twilio itself. We'll address these issues step by step, starting with your Twilio account.

1. Trial Account Upgrade

One of the primary roadblocks users encounter is having a trial Twilio account. To check your account status, look for a notification indicating a trial account. If you see this, you'll need to upgrade. Click on the upgrade option and follow the prompts, including entering your company address and topping up your account with a minimum of $20. This step is essential to unlock full functionality.

2. Setting Up a Trial Company

During the registration process, you'll create a "Sole Proprietor" company, which is not a physical entity but a requirement for Twilio usage.

3. Immediate SMS Sending

To start sending SMS immediately (before your full registration is complete), navigate to the "Phone Numbers" section. Here, you can purchase real numbers for your city and state. Additionally, consider buying a toll-free number for smoother operations. This allows you to send SMS right away while your full registration proceeds, a process that can take up to four weeks.

Configuring Twilio for Real Numbers

When you're ready to move beyond trial usage and require multiple phone numbers for SMS, you must register a real company. Here's how:

4. Registering a Real Company

Click on "Register Brand" in the Twilio dashboard. Initially, you'll only see the option for a "Sole Proprietor" brand. If you need more than one number for SMS, click "Switch Profile" and then "Create a New Company." Provide the necessary details, including your EIN (Tax ID number) to register a real company.

5. Company Registration Process

Specify your business type, location, and select the required messaging volume. Then, input your tax ID and complete the rest of the company information. Depending on your choice of a real company type (e.g., low volume standard brand), your brand registration will be processed, typically taking two to three weeks.

6. Registering a Campaign

Once you have your brand registered, you can proceed to register campaigns. You can use multiple numbers for a campaign if needed.

7. Creating a Campaign

During campaign registration, select the brand you wish to use. In the campaign description, provide detailed information about the campaign's purpose. You can use sample messages or craft your own, ensuring you include any necessary links or phone numbers.

8. Collecting User Phone Numbers

When gathering user phone numbers, ensure you create a user-friendly form with a checkbox for users to acknowledge their consent. This form should be hosted on a page that displays your company's terms and conditions.

Conclusion

Setting up Twilio for use with our TwiSMS application might seem complex, but it's a cost-effective and powerful solution for SMS messaging. Remember the key steps: upgrading from a trial account, configuring real numbers for immediate SMS sending, and, if necessary, registering a real company for expanded SMS capabilities.

Our team at EMC Soft is here to support you every step of the way. If you encounter any challenges or have additional questions about Twilio registration, please don't hesitate to reach out. We're committed to providing quality products and assisting you in harnessing the full potential of our TwiSMS application.

Thank you for reading, and we look forward to helping you achieve seamless SMS integration!

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[imrankhawaja]

how many messages i should send per hour or per day on a single number to avoid get spammed

[juanjosierra]

Hello, for toll-free number A2P 10DLC registration is not required right?

[bubblewrap]

I get my ppc leads from a third-party provider. Do I need to be a2p compliant to sms text them?