Truth about Quickbooks - What does a small business CFO think?

All software has pros and cons! Accounting Software is no different! What do we think about Quickbooks and Quickbooks Online now? What does a small business CFO think? Hannah Smolinski, CPA has seen QB and QBO used in dozens of different businesses, and her perspective is shared in this video.

In the video, Hannah covers:
Usability
Pricing
Customer service
Software development
and much more!

What is best for you and your business? Do you love QB or hate it!? Let us know in the comments below.

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(As an affiliate or referral partner for these companies, I may earn rewards from qualifying purchases)

Disclaimer: This video is intended for educational purposes and
should not be taken as legal or tax advice. You should consult with your financial professionals about your unique financial situation before acting on anything discussed in these videos. Clara CFO Group, LLC is providing educational content to help small business owners become more aware of certain issues and topics, but we cannot give blanket advice to a broad audience.

[piggybankaccountant]

Hey just came across your video. I'm a CPA and full time youtuber/entrepeneur! Seems we have a lot in common! Great video I watched it all!!!

So many confusing infos on the internet about this.. my business is small but growing quite fast and dont want to lose track once it explodes.. considering quickbooks!

[thedanc]

10 years ago I paid $300 dollars for three years of Quickbooks. Now, it's $100 a month. That's a 12X cost increase. Not a penny of that money was put into customer service.

[HectorGarciaCPA]

Great video Hannah! Thanks for the shoutout!

[sheila]

I have used quickbooks for years. I do not like the online version and do not advise it for my clients. I feel it is not user friendly. I would move to it only if it was set up exactly like the desktop version as I do recognize how convenient it would be for accessing it anywhere

With that said, their payroll fees are really high! My 50 employees clients are paying about $120 a month plus the annual fee of $475ish. So they are paying about $1800 a year. Which seems high but I have a dentist client that has 10 employees and use ADP and paid over $4000 last year. They do use their time keeping system and ADP automatically files their payroll tax reports etc.

[NourasBooks]

Yep! Great information.
Definitely agree with you on QBO customer service, I do chat instead but it’s still a long wait and sometimes I would get disconnected in the middle and I will have to start over but in my opinion is better than calling with QBO

[JasonEscamilla]

Anyone have advice for multiple businesses (3-4)? Does that trigger multiple subscriptions when they are separate but affiliated and ready to transition them all from Excel?

[prancingzebra]

Do you have experience with their payroll system or the HR support? Are they worth it or do you recommend bambooHR or paychex?

[in-houseally]

Yeeeess to all of this. And yes, big *eye roll* with inventory. Overall QBO is great, services isn't, and it's so critical to make sure you're moving into QBO when and how it makes sense for you. Thanks for sharing Hannah!

[AP-nliz]

I have a MacBook and my accountant has a desktop/ windows Are the two QB versions compatible?

[stevef.]

Thanks for sharing some very helpful information.

[bruno]

Just to add, can you do a video about QuickBooks Covid-19 Employee leave with ARPA ( April 1 - Sept 30 2021 ) and how to correct payroll taxes since Employer social security is no longer waived but QuickBooks support came after 20 days April 1 and payroll taxes must corrected.

[HarryElston]

Intuit and QuickBooks in particular has abandoned small business that put them at the top. The SAAS model is abysmal for businesses that make less about $2M a year. I don't mind so much that their customer service has went down the tubes (since it's always been in the gutter), but the pricing is terrible.

[heatherann]

This video just totally turned me off about quickbooks.. Probably going to try another software.

[andycraig]

Great video! I agree on support. Do better Quickbooks, do better...

[bruno]

QuickBooks Customer Support is a disaster, you are right

[qualityjonesllc]

You spoke it in to existence…It goes up next month. They just emailed me

[griponreality]

Don’t buy quickbooks. It is so grossly overpriced. The move to QBO took software costs from $299/5 years to what would be $17k /5years as a bookkeeper w/7 clients. That and the interface is horrible compared to desktop. Accountants like the kickback they get from those discount codes that convert to sales as well as the ease of logging into client books, but for the bookkeepers and business owners, QBO is so much worse than the already miserable desktop versions. That’s why they will no longer sell QB desktop versions after sept. 2024. No one else wants to move to QBO, so they have to force it. If you buy QBO you are paying for Super Bowl ads. QBO is one subscription per company, where QBD is one subscription per seat. Don’t get me started on their lack of support. Business owners beware!

[WonkyWomanLife]

I cannot get a nyone to sit down and show me how to do books.
Everything is virtual

[kurts]

QuickBooks from a coders point of view is poorly coded and for what its worth, its extremely over priced.