How to Scale Customer Success to Millions of Customers

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An exclusive session with LinkedIn's Dan Shapero, Adobe Echosign's Jon Perera, and Salesforce's Leyla Seka and Dropbox's Ross Piper at Pulse 2014, Gainsight's annual Customer Success conference.

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Great collection of people sharing great experiences and suggestions. I especially liked Dan's analogy between Customer Success and Gotham City's favorite caped crusader.

skotr