4 Tips: Personalize & Scale Customer Adoption | Salesforce on Salesforce

Making sure that customers see real value with your products or services is at the heart of customer success. That’s where adoption comes in: it’s about offering the right resources at the right time to help customers resolve real-world challenges and achieve success now. But, how do you create those experiences?

In this new Salesforce on Salesforce episode, you’ll learn how to deliver personalized, seamless adoption experiences so that your customers can realize value quickly with your product or service, and keep coming back for more.

Tune in to “4 Tips to Personalize & Scale Customer Adoption” with Katherine Sullivan, Senior Vice President of Customer Success at Salesforce, to see how we’re helping our customers get the most out of their investments – and how you can do the same in your own organization.

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About Salesforce: Salesforce is the customer company. We make cloud-based software designed to help businesses connect to their customers in a whole new way, so they can find more prospects, close more deals, and wow customers with amazing service. Customer 360, our complete suite of products, unites your sales, service, marketing, commerce, and IT teams with a single, shared view of customer information, so that your company can become a customer company, too.

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19k views, 12 likes? Is Salesforce really view-boting but not like-boting so that the ratio matches? This is actually a well put together video with excellent presentation, I'd expect at least 0.1% of viewers to leave a like just on that basis. Also, for a quick pro-tip on how to improve quality in the future, try to dynamically increase and decrease the background music relative to other audio, the upbeat tone and strong DaftPunk-esque bass line is good and matches the tone of the video but frequently it overpowers the speaker and any pause in her speaking jolts out at you. The person presenting did a phenomenal job and should be reused in the future. With someone of her quality it'd be worth investing in a real professional audio mix instead of just having an intern using presets or following YouTube tutorials.