Meet as Strangers Leave as Friends | John DiJulius | TEDxAkron

Today all of us are part of the touchscreen generation. As a result we have less face-to-face interactions and our people skills are eroding. There is absolutely no greater skill that can be acquired and constantly worked at, which can have a bigger impact on us personally & professionally than the ability to build an instant rapport with others, whether they are an acquaintance, customer, co-worker, or a total stranger. International consultant and best-selling author of three Customer service books, his latest book, The Customer Service Revolution (Greenleaf Books 2015), instantly hit #1 on Amazon. John works with world class companies like The Ritz-Carlton, Lexus, Starbucks, Nordstrom, Nestlé, Marriott Hotels, PwC, Cheesecake Factory, Progressive Insurance, Harley Davidson, Chick-fil-A, and many more.

[jackmackey]

John, you gave me the gift of FORD 15 years ago - thank you. What a difference between "being nice" and to "GIVE MORE" in each relationship!

[alainamaloney]

Our intent should be to leave the people we come into contact with feeling better then before they ran into us. John's right our people skills our completely lacking - it's up to us to work on that. To make a difference.

[imagefirstmerrillville]

Following your lead John, we have been doing FORD for nearly 2 years and as a company have amazing stories. Thanks for your leadership!

[jeanineblackwell]

Brilliant, as always! "All we want is to feel important"--well said.

[candicemignonhoz]

FORD- a simple and brilliant system to support us to be better humans.

[brittniwalker]

The happiest people have the most meaningful relationships! Same with employees! The happiest employees have meaningful relationships with their co workers and their managers. We love to use FORD information on our employees. This is the BEST way to celebrate and really WOW them. I am excited to use this Ted talk in future training!

[ianstephenson]

I am putting “Give More” on my wall at work. Great message and words to live by.

[LSFriedel]

Love FORD!! It really helps you focus on THEM and breaks me out of my comfort zone. Great job!!

[alissafairchild]

FORD has been a great way for me to connect
more deeply with people and has been a wonderful teaching tool to help our team engage at work. Our team uses FORD every day to engage our patients, build relationships with them and is the basis for daily above and beyond actions. Awesome talk as always John!

[scottross]

GREAT JOB JOHN. I know first hand that you have either taught your children this skill or else they have a natural ability and charisma. It has been my experience that anyone who meets Johnni especially is instantly a fan! I've only met Bo twice and Cal once I think, but they are all easy to build rapport with. Somebody has done a great job...GREAT KIDS!!

[sarkisakle]

Love what you do John. I have been using your material to educate my team for a few years now. Would recommend it very highly if you want to be serious about customer experience in your business.

[JoseGuerrero-xnkv]

Ability to build instant rapport with others is the most important and coveted ability. Every single one has a sign above their heads that says "make me feel important".Happiest people is the one with the most meaningful relationships.
People don't listen with the intent of understanding, people listen with the intent of replying.
If we want to make a connection our goal must on having the other person leave feeling better for having interacted with us by putting the majority of the focus on them when we are not anxious to tell our story and we could be present with someone thats when the magic happens.
The greatest gift you can give anyone is the gift of your attention
FORD Family Occupation Recreation Dreams
ALWAYS GIVE MORE in every relationship

[marketingidea]

Your best yet John! Wisdom and truth in building relationships. No one knows the topic better than you.

[katieeichenauer]

Great skills on how to break out of our transactional interactions and genuinely get to know people. Connection is everything!

[Kevin]

Really appreciated the conversation with you and Gary today John. Thanks so much for sharing your talk with me. In all my years of focusing on relationships, I've never heard the FORD process described. This will be really powerful as we move forward because it will allow me to be even more intentional in both building and facilitating relationships. Thanks again! Looking forward to our next conversation.

[melrose]

Powerful and easy tool anyone can use! Cannot wait to share with my team!

[nickishelton]

John, beautiful ideas. Thank you for the reminder to keep my focus today and enjoy the people with which I get to experience today. Love FORD!

[erichammond]

FORD is a great concept!!! I've been using it in every aspect in my life for years! Incredible TED Talk!!

[esabarb]

I am working with my team to help us all become more "others-focused", and FORD has become our most effective and impactful means of building relationships with our Clients. Thank you for consistently delivering relevant and meaningful methodologies to help us set ourselves apart from "the other guys".

[judysheridan]

listen with the intent of understanding! Great presentation - thanks!