SAP CRM service(Customer Service)

SAP Customer Relationship Management help organizations manage the complexities of operating a service.
-Multi-channel service to support the integrated delivery of customer service through field representatives, interaction centers, partners, or the Internet.
-Customer service and support to manage and fulfill commitments with efficient service planning and execution in the interaction center, so companies can resolve customer issues quickly.
-Service operations management to support single-tier and multi-tiered service operations by providing tactical and strategic service planning, service administration, transactional support, and operational and financial analytics.
-Service planning and forecasting to establish service plans to actively maintain products, so organizations can forecast planned services and properly assign resources to deliver on customer commitments.
-Professional services to cover the complete client relationship life cycle, plan resources, and manage projects, opportunities, and engagements.

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