Don't Get Fooled: 5 Red Flags When Buying New Windows

Jeff has been in the industry for a long time and has seen all the tricks salespeople and window companies use to try and get the sale. He goes through the top five red flags to look out for when you are having a window company pitch you a window.
Let us know what experiences you've had in the past and stay up to date on the latest in the window and door industry by subscribing.

LINKS:

CHAPTERS:
00:00 - Red Flag # 1
01:49 - Red Flag # 2
03:10 - Red Flag # 3
03:43 - Red Flag # 4
04:57 - Red Flag # 5

[janetbof]

I was making a window appointment at my home to replace all windows, they did indeed ask “will your husband attend meeting”. I told them how offensive that question was, I was making the decision, I was paying for it, if they wanted the business they only need me.

[Daniel_Ho_Status_]

I went into sales at the start of my professional career. I didn't know what I was doing, so all I had in my toolkit was to be likable and respectful of the customer. Then I started reading books on selling, from closing techniques to mental toughness to counting No's. I got out of the trade because I was far too agreeable to be a scoundrel, but I can see that rookie me had it right all along.

[kurtg]

i just went to home depot and bought 10 new single hung double pane windows that they had in stock for about $2000 altogether.... it took me about a week to install them all working during spare time at about 4 hrs on each window... and the hardest part is just getting the orig old wooden ones out that were painted shut.

[TheKevMaster]

Champion Windows did all the things you mentioned. I sent them out of the door. It was worse than buying a used car

[drhammertoe]

Anderson renewal was like that when I contacted them.

[alvinsmith]

1. Your sales person came in and presented without issue that my spouse was not there. He did offer to return if needed. There never any pressure.
2. I had one of your competitors tell me directly that they do not breakdown their charges or quotes. Hence why he didn't get my business.
3. You offered a fair price that was transparent. When I did ask for a better price, you guys gave me more than one option to purchase my windows.
4. My sales guy (Dan Arnold) never had to make a call to you Jeff. He let your product presentation speak for itself.
5. My price quote was given with the disclaimer that pricing does change month to month.
With all that said, I had a great experience. I will use you again. Dan and your installer Raphael (and crew) were the best. Will call back for more replacements soon.

[johnschultz]

Love this video. Now, what to do if every company I have met with has some combination of these in their pitches? I’m running out of companies to call. 😳

[namjr]

The husband says “I got this”….. puts in an order for all White Vinyl Low-e with a mix of single hungs and picture windows…. Wife comes home and turns out she wants bronze aluminum with grey glass and a mixture of Horizontal rollers and Casements….DISASTER!!!….. There are too many options for one spouse to grab the reigns, or at least those homes will be few and far between. So I ask you…. If I’m going to spend my time, my gas, lug in a bunch of samples giving the homeowners as much time as they need with myself the expert to come up with a design that works for them, what’s so wrong with asking for the business?? Better I come back next week and drive out there AGAIN for more questions or even a sale when I was there a week before? What if 4-5 people end up doing the same thing and now I have to give up on sitting with 4-5 fresh couples ready to talk windows because I have to go back and see people AGAIN….. IF YOU’RE NOT READY TO BUY…..STOP INVITING SALSEPEOPLE TO YOUR HOME TO DISCUSS BIG TICKET ITEMS…

[willyg]

At the end of the day time is money if I have to go back out to somebody’s house to do business with them I’m making less money on that project since i’m missing out on opportunity with somebody else. People that buy on the first visit, deserve a better deal.

[davidkelley]

Hi Jeff, When do you think you will be opening your place here in the Dallas area? I'll be building a house in a year or two and would like to have a great window company install my windows. Thanks..

[NoName-slew]

Hi Jeff. How to become one of your window experts? Our company is located in Orlando, Florida.