How to Give Employee Feedback with Examples: 3 Key Steps

Examples of giving effective feedback supported by neuroscience research.
For more tips see:

Key Timestamps Below:
0:14 Feedback Example: Unconstructive vs. constructive feedback
0:44 Step 1: Describe situation using non-judgmental language
0:48 Social threat alarm in the brain
1:08 Give objective feedback using descriptions a video camera could capture
1:21 Feedback Examples: Subjective vs. objective descriptions
1:34 Feedback Example: Dismissive employee
1:42 Feedback Example: Dominating employee
1:51 Feedback Example: Timid employee
2:00 Feedback Examples: Direct quote of argumentative employee
2:23 Employees want honest feedback
2:33 Feedback is not about being good vs. bad
2:52 Step 2: Frame feedback with positive intentions
3:00 Neuroscience study: reducing the social threat response
4:08 Feedback Example: Aggressive team member
4:24 Feedback Example: Needy team member
4:49 Step 3: Seek Understanding
4:58 We're often wrong in our assumptions
5:30 Example open-ended questions to seek understanding

Link to research study on reduction of threat response: Attachment-security priming attenuates amygdala activation to social and linguistic threat

[mattmaceachern]

Thank you Dr. Anne Hsu. You make providing corrective feedback seem so simple, and natural. For example when you break it down into 3 steps. Coaching us to ensure we use observable behaviors (rather than my interpretation). The analogy of the video recording is a great metaphor. And finally, I love that you urge us to ask them for their thoughts.

[scottmesh]

Nice one. good info. I also think having the points and method earlier would help people understand how the specific examples relate to the 3 methods. Thank you for this. I also liked the stats and studies.

[bolaowoade]

Very good and clear information about feedback