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Help desk automation: Top 4 automation rules for proactive support.
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In this video, we will show you how to automate customer support activities inside your help desk. We'll help you step-by-step to set smart automation rules to eliminate repetitive manual tasks and serve your customers faster.
When you have customers waiting for their issues to be solved, you need to find ways to increase Agent Productivity using some quick hacks. When you use a help desk software such as Zoho Desk, you are well-equipped to put automations and AI to use.
[0:17] What is proactive support?
Proactive support involves offering timely contextual help to customers before they reach out to you.
[0:46] What are the benefits of using help desk automations?
Here are 4 main ways in which automation rules help deliver proactive support when you use help desk software.
1. Prevent tickets from falling through the cracks.
2. Warn about events like possible SLA violations.
3. Preempt negative experiences and escalate them.
4. Reassign conversations before they need an escalation.
[1:20] What are the automation rules to deliver proactive customer support?
Here are 4 basic support automation rules that you need to set-up right away in Zoho Desk:
1. Automation rule to escalate open tickets with negative sentiment.
2. Automation rule to close inactive open tickets with no activity.
3. Automation rule to escalate tickets with no response in a specified duration.
4. Automation rule to assign unassigned tickets due in one hour.
Even though customer support as a department has grown immensely inside every organization, big or small, there are still inefficiencies and underlying anomalies in the customer service process. Choosing the right help desk software will help businesses reach miles in delivering excellent customer experience and building iron-clad customer loyalty.
Follow us on social media for more such tips:
Customer service, easier done than said.
Zoho Desk is the industry's 1st context-aware help desk software with omnichannel communication, self-service, advanced automation, and intuitive AI.
Read through all the features and functionalities of Zoho Desk:
When you have customers waiting for their issues to be solved, you need to find ways to increase Agent Productivity using some quick hacks. When you use a help desk software such as Zoho Desk, you are well-equipped to put automations and AI to use.
[0:17] What is proactive support?
Proactive support involves offering timely contextual help to customers before they reach out to you.
[0:46] What are the benefits of using help desk automations?
Here are 4 main ways in which automation rules help deliver proactive support when you use help desk software.
1. Prevent tickets from falling through the cracks.
2. Warn about events like possible SLA violations.
3. Preempt negative experiences and escalate them.
4. Reassign conversations before they need an escalation.
[1:20] What are the automation rules to deliver proactive customer support?
Here are 4 basic support automation rules that you need to set-up right away in Zoho Desk:
1. Automation rule to escalate open tickets with negative sentiment.
2. Automation rule to close inactive open tickets with no activity.
3. Automation rule to escalate tickets with no response in a specified duration.
4. Automation rule to assign unassigned tickets due in one hour.
Even though customer support as a department has grown immensely inside every organization, big or small, there are still inefficiencies and underlying anomalies in the customer service process. Choosing the right help desk software will help businesses reach miles in delivering excellent customer experience and building iron-clad customer loyalty.
Follow us on social media for more such tips:
Customer service, easier done than said.
Zoho Desk is the industry's 1st context-aware help desk software with omnichannel communication, self-service, advanced automation, and intuitive AI.
Read through all the features and functionalities of Zoho Desk:
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