How to Fix a Customer Payment in Quickbooks

This tutorial shows you how to fix customer payments that were not applied properly in Quickbooks and as a result the customer invoice is still outstanding.

[sindollface]

Awesome this has to be my issue !! Thank you!!!!

[ashajerry]

Hi Doug, how do I hide ta 2013 transaction excess amount received in quick book desktop in customer account, which we don't deal with it anymore

[luaneketcherd]

I got a draw and applied a check /deposit to the wrong balance/invoice have no clue how to delete it 🙄🤔

[arrianepanlaque]

hi. i applied credits to an invoice and then cleared the credits. now it shows a negative amount for the payments applied. how do i fix this?

[minhthannguyen]

Hi Doug, I created invoice and made payment. Then I void payment and delete record invoice. Register report had an amount open balance vendor ledger. I knew the payment is still hanging around somewhere. How can fix and write off amount open balance? Thank you.

[sneville]

Received  payment that should have been split between 2 customers. Deposit amount is correct, reconciled bank account correct. How to I move payments between the 2 customers?

[snowie]

Hi Doug, what if i Have an invoice that says paid and is not actually paid, How do I reverse it?

[johnwetmore]

This would be good information but I have to run this at 1/4 speed to understand. SLOW DOWN!!! I have the same way with computer instruction. Can't stand fast talkers. Please pretend you are from the Deep South!