This New Airline Rule Changes EVERYTHING

Flight Cancelled or Delayed? Learn essential steps to rebook your canceled flight quickly OR get a full refund in this comprehensive flight cancellation guide. Click "show more" to see ad disclosure.

Stay tuned for BREAKING NEWS on the DOT's "Final Rule" on Airline Cancellations.

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⏰ Timecodes ⏰
0:00 What to do if your flight is cancelled
0:30 How to Get a Full Refund on Flights in the USA
1:20 New U.S. Rules on Cash Refunds for Canceled Flights
4:01 EU Cancelled Flight Compensation
4:46 How to Deal With a Flight Cancellation
6:53 Delayed Flight Compensation
9:05 How to Claim Flight Delay or Cancellation Compensation

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#usdepartmentoftransportation #flightrefunds #delayedbaggage

[terripebsworth]

The fact that passengers within the United States are just now being given normal consumer rights is shocking. We've had those obvious consumer rights in Asia for years, along with excellent full service (even in economy) and very rarely delayed flights - usually only due to a typhoon. Flying within the US is so horrible that renting a car and just driving is a better option and sometimes even faster.

[lillievalentine]

"Don't be a jerk" Best advice ever. If your ticket is partially used when the delay or cancellation occurs, and you are not going to travel on that ticket, take the refund not a credit every time. Fare restrictions on partially used tickets can be a beast and it is just easier to get the refund.

[LeannaRuthJensen]

Booking trips with "wiggle room" has really helped me. If you give yourself a couple days after your trip before you have to be back at work you not only have time to decompress and do laundry but it gives you options in these situations. I once got an extra free day of vacation when an airline asked for volunteers to be bumped to the next day (meals, hotel and first class flight the next day).

[stevengoomba]

I work as a gate agent and this is a really informative video on the topic. I wish more passengers stayed updated about policy changes regarding delays and cancellations, specially these past few weeks with inclement weather. I understand the frustration with air travel believe me, but most of the time I don’t have the power to fix a flight issue, let alone accommodate every disgruntled customer.

[jasondrisko]

Please note that American Airlines no longer has an alliance with JetBlue. Alaska Airlines is the only domestic partner airline for American now.

[itgirl_nyc]

A few months ago I was flying with my mom on United and our flight was just delayed, I lost count. How many times. We were at the airport about 13 hours. United get any new vouchers until I asked and I got one but my mom didn’t so I had to chase them for Hertz. They should’ve canceled the flight but they keep delaying it. The last delay was close to midnight. Well, we’re about to board you saw the crew including the captain getting off the plane. I found out the pilot couldn’t fly because it was over his working hours because he was stuck at the airport with us waiting for a plane. United knew the schedule of the pilot. United knew when the plane came in the pilot has it’s exhausted his working hours and cannot fly that plane so why didn’t they get another pilot while we were waiting for that plane? This is like 12 hours half of the original departure time. Thankfully me and my mom could go back to my sister‘s house because we were told to go to another terminal speak with customer service. The line was super long because the whole plane was full of passengers who now need a flight in the city looking to rebook their flight, and/or to get a hotel for a night. My mother is 87. She was exhausted. We had been waiting in the airport about entire day. We went back to my sister’s house without re-booking or our luggage. I woke up and found United had rebooked us on a different flight that day that doesn’t work for us. So I had to spend hours waiting online and then finally talking to someone to rebook our flights. We also have to return to the airport to fetch our luggage. United did not offer any compensation after treating us so poorly at the airport for an entire day. I also did not automatically receive a refund. I was told I have to file a complaint and asked for a refund. That was the worst travel experience in my life and I have traveled all around the world. Big big failure on part from United.

[mikeshaw]

How is 7 days immediate. It should be the next day.

[MrCougar]

Apparently there is a lack of definition for the word "Prompt" also. 7 days for cc users and 20 days for all other payment methods isnt what I would call prompt considering they waste no time charging you that very minute. Yeah, I know. They always use the excuse of it taking time because the refund is being issued between multiple banking institutions. But everything is digital these days. There is no excuse for a refund to take that long anymore.

[scott]

3:30: “All of this is great news for consumers.”
Well, as long as we all don’t mind paying more. Large airline companies have dozens of accountants and actuaries calculating how much these regulations will cost the company, and they will adjust prices accordingly. Just so everyone is clear on this.

[Reed-big]

I’d expect that partial used ticket is deducted at current price and one way. We need the tickets to show the cost of each leg!

[robinperronjones]

The entire airline industry needs radical changes. The entire pre flight, flight, and post flight experience is more than frustrating unless you have a private jet. They’re are so many changes that need to be introduced that it will take years to solve.

[davidlean]

For Frequent flyers US airlines have ben good for years. In 1992, while flying to Australia to LAX. I was delayed & missed my flight. They rebooked me on another that left 30 mins later but went via Hawai. When we landed at Hawaii the airline told me that the leg from Hawai to LAX was overbooked & I didn't fit. So they offered me first-class LAX via SFO and a free night in a hotel as I'd missed my connecting flight to Miami. It was a seriously comfortable flight.

[deanneneves]

DOT. Great information. Well presented. Thank you!

[Randilynn]

I booked a flight to Sydney Australia. In. June of 2023, the flight was leaving February 2024. I had to cancel because I broke my ankle period I was told that I only had 4 months to use the almost $8000 credit sense. The credit is only good for a year.From date of booking . that rule was recently changed.And now it's a year from date of cancellation on American. I do have a yearly policy.And I was dismayed to see that I only had five thousand dollars for trip cancellation period thankfully I charged the cruise on my chase preferred and they will pick up the rest.

[bibibachmd]

Thank you for all the info. Recently a flight from MIA to DEN was a controllable cancelation on American Airlines necessitating an overnight stay.. They do not want to give a hotel refund. With your info and the DOT I have the law on my side. I will file a complaint if needed.

[constancepeterson]

Our flight was cancelled the afternoon before we were scheduled to depart. To get a flight out we had to book at another airport.
When we were finally on the plane, others who were on the originally flight, said were in their hotels when they received the cancellation notice . They had to change hotels because they now were in the wrong city.
I spent two hours on the phone, to get a returned flight in the airport we left our car. Then on the way back the airlines wanted us to pay $200.00 each more for our seats. A supervisor was called and we had to explain, again, about the cancelled flight.
45 minutes later we received our boarding passes and did not have Incurred the extra $400.00 expensive.
However, it was overwhelming how much of a problem it was having our flight cancelled in the first place.

[mariekatherine]

Spent eight days, seven nights in airport in Istanbul during Covid, beginning of lockdowns, so couldn’t leave the airport! FINALLY got a flight to Frankfort, then to Manchester, stop in London, then L.A., then New York. Bus to Jamaica Queens, then actually walked the remaining five miles! Was a relief to be outdoors, breathing fresh air!

[kezw]

Very helpful information, thank you. Also, if you use the chat option in the airline app, it's a quick way to get answers and results. I have found this with the Delta Airlines app. The wait time is usually minimal.

[Shersher]

I have been trying to get my refund since the 9th of August. Thanks for this video

[davemihalic]

DOT TNX!
Also, recently we encountered this: the flight had a mechanical, they had to fly in another plane, but they kept the FLIGHT NUMBER but simply changed the expected time -- thus, delayed an hour, then two hours, then five hours. Thus, in the "system" it was not "cancelled, " simply delayed. But we couldn't get booked on other airlines even though available to the destination.