SREcon19 Asia/Pacific - Unified Reporting of Service Reliability

Helen Zhang, Google

We built a unified reporting system to bring together data from different sources that lived in unconnected silos (such as SLO reporting metrics, postmortems, incident response tools, customer support tickets, etc.). The system ingests and correlates data from these different sources and stores the processed data in a new database. People from a variety of teams would use the data to create customized dashboards that suit their particular reporting needs.