7. Configuration rules for your phone system | Freshdesk Contact Center

Calls made and received from a given phone number can be routed according to your preference by setting some number rules. The Call Actions tab allows you to define the actions for incoming and outgoing calls for a number. For example, you can map all incoming calls received on a number to an IVR or call queue. This ensures that each number in your account is associated with a set of automated call actions so that no calls are missed.

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