Contact Center vs Call Center Software - Definitions, Comparisons & Which Is Best

In this video, we cover two terms that are so often used interchangeably despite their key differences.

[vladad]

Thanks for the video! The CMR that I currently use just released a contact center, and I'm trying to implement it in my business. For small businesses like mine, I think that the contact center that Flowlu offers is quite enough; all integrations and tools to communicate with customers are inside.