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What the Microsoft Interview is like — with sample questions
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I've worked at Microsoft for 13 years, with most of that time as a Program Manager, and I've both interviewed and conducted interviews throughout my years. I walk through what a typical interview day looks like, how many interviews you'll have, give some sample questions, walk through a good way to structure a response, and talk about how I assess a candidate.
A good way to structure an interview question response using the STARS format:
• Situation - What's the background?
• Task - What were you responsible for?
• Activity - What did you actually do?
• Result - how did things turn out?
• Self-aware - what would you have done differently?
Competencies and sample interview questions:
Communication
• Tell me about the most challenging situation that you have experienced, when you had to persuade someone to accept your point-of-view.
• Please describe a situation where you led a cross-functional task force or project team.
• Please describe a situation where you needed to convince a teammates to adopt a plan, strategy, or point of view.
Customer Empathy
• Describe the strategies you have used to gather information that increased your understanding of current and future customer needs.
• Describe a time when you were involved in the resolution of a complaint from either an internal or an external customer.
• Describe the strategies you have used to gather information that increased your understanding of current and future customer needs.
• Tell me about a time when you fell short of meeting a customer's needs.
Detailed Design
• Tell me about the most unusual or creative idea that you’ve come up with.
• Tell me about a time you were assigned a project you had to complete very quickly, yet you did not have all the information you needed.
Coachability and Teamwork
• Describe a time when you worked on a challenging cross-functional team that produced an exceptional deliverable.
• Tell me about a time when you experienced conflict with a team member.
Self-Criticalness
• How would you have handled [the customer/the conflict/the delivery of the product or service] differently?
• How would you evaluate your performance in that area? On that project?
Design/UX instincts
• Tell me about a product you like. Why do you like it?
○ What would you do to improve it?
○ You have 3 months to do it, what would you do first?
○ How would you measure the improvement?
• Imagine you had to build an elevator system for a tall building. How would you go about doing it?
○ Imagine you have less time now. How would you evaluate what to change?
○ How do you measure the success/failure of your design?
Dealing with ambiguity
• Tell me about a time when you had to change your priorities in response to the demands of a changing situation.
• Describe a time when you had to complete a project in which you were provided with very little information or guidance.
• Describe a time when you proposed a major change in your work process or job duties. How did others respond to your proposal?
• Tell me about a time when you had to change your priorities in response to the demands of a changing situation.
Partnering / Conflict resolution
• Describe a time when you worked on a challenging cross-functional team that produced an exceptional deliverable.
• Describe how you have collaborated with others outside of your immediate team to resolve a critical issue.
• Tell me about a time when you experienced conflict with a team member.
• Tell me about a time when your attempt to collaborate across teams was unsuccessful.
Drive for Results
• Tell me about a time when you successfully removed an obstacle that interfered with your ability to complete a task effectively.
• What has been the most difficult assignment or task in your career so far?
Influencing for impact
• Tell me about the most challenging situation that you have experienced, when you had to persuade someone to accept your point-of-view.
• Describe a time when you had to persuade someone to complete a task, but had no formal authority over their work.
Planning, Organizing, and Executing
• Tell me about a time when you aligned multiple stakeholders to achieve an objective.
Tell me about a time when you did not meet a planned milestone.
A good way to structure an interview question response using the STARS format:
• Situation - What's the background?
• Task - What were you responsible for?
• Activity - What did you actually do?
• Result - how did things turn out?
• Self-aware - what would you have done differently?
Competencies and sample interview questions:
Communication
• Tell me about the most challenging situation that you have experienced, when you had to persuade someone to accept your point-of-view.
• Please describe a situation where you led a cross-functional task force or project team.
• Please describe a situation where you needed to convince a teammates to adopt a plan, strategy, or point of view.
Customer Empathy
• Describe the strategies you have used to gather information that increased your understanding of current and future customer needs.
• Describe a time when you were involved in the resolution of a complaint from either an internal or an external customer.
• Describe the strategies you have used to gather information that increased your understanding of current and future customer needs.
• Tell me about a time when you fell short of meeting a customer's needs.
Detailed Design
• Tell me about the most unusual or creative idea that you’ve come up with.
• Tell me about a time you were assigned a project you had to complete very quickly, yet you did not have all the information you needed.
Coachability and Teamwork
• Describe a time when you worked on a challenging cross-functional team that produced an exceptional deliverable.
• Tell me about a time when you experienced conflict with a team member.
Self-Criticalness
• How would you have handled [the customer/the conflict/the delivery of the product or service] differently?
• How would you evaluate your performance in that area? On that project?
Design/UX instincts
• Tell me about a product you like. Why do you like it?
○ What would you do to improve it?
○ You have 3 months to do it, what would you do first?
○ How would you measure the improvement?
• Imagine you had to build an elevator system for a tall building. How would you go about doing it?
○ Imagine you have less time now. How would you evaluate what to change?
○ How do you measure the success/failure of your design?
Dealing with ambiguity
• Tell me about a time when you had to change your priorities in response to the demands of a changing situation.
• Describe a time when you had to complete a project in which you were provided with very little information or guidance.
• Describe a time when you proposed a major change in your work process or job duties. How did others respond to your proposal?
• Tell me about a time when you had to change your priorities in response to the demands of a changing situation.
Partnering / Conflict resolution
• Describe a time when you worked on a challenging cross-functional team that produced an exceptional deliverable.
• Describe how you have collaborated with others outside of your immediate team to resolve a critical issue.
• Tell me about a time when you experienced conflict with a team member.
• Tell me about a time when your attempt to collaborate across teams was unsuccessful.
Drive for Results
• Tell me about a time when you successfully removed an obstacle that interfered with your ability to complete a task effectively.
• What has been the most difficult assignment or task in your career so far?
Influencing for impact
• Tell me about the most challenging situation that you have experienced, when you had to persuade someone to accept your point-of-view.
• Describe a time when you had to persuade someone to complete a task, but had no formal authority over their work.
Planning, Organizing, and Executing
• Tell me about a time when you aligned multiple stakeholders to achieve an objective.
Tell me about a time when you did not meet a planned milestone.
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