How to Create a Better Patient Experience at Your Dental Practice

Himesh Kana, DDS, is the Managing Partner of Dental Depot DFW, a dental group with more than 20 locations in Texas, Oklahoma and Arizona. Dr. Kana and his team are focused on providing the best customer service and patient care possible, and quickly saw the value of Patient Prism.

Patient Prism records new patient phone calls, identifies people who end the call without booking an appointment and provides rapid call coaching so the team can call back that potential patient and win them back. It’s teamed up with dental industry leaders from across the country to provide short training videos for the front desk, plus has a library of more than 900 videos designed to improve the job skills and job satisfaction of team members in other positions.