#10 Custom Action in Flow Designer | Create Custom Action in ServiceNow | Flow Designer Training

This is ServiceNow Flow Designer Training.
ServiceNow has been marketing themselves as low code platform and in one of the recent release they came up with flow designer feature which has totally changed the way of development in Servicenow for developers and process owners.

What is flow designer in ServiceNow
Flow designer is a feature in ServiceNow which is used to automate processes in a single environment. You can use natural language to automate different actions like approvals, tasks, email notifications and table operations such as update or create. Flow designer also comes with capability of integrating ServiceNow with 3rd party applications with less coding which is performed via Integration Hub.

In this video, you will learn how to create custom action in ServiceNow In Flow.

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[ChuckTomasi]

A downside of this is that it's not very "citizen developer" friendly. They generally don't understand events nor know what specific event name or parameters to pass. A newer way to do this would be to trigger your notification by a flow and then use the Send Notification action instead of Send Email. That allows you to manage your notifications in the same place (the notifications table) rather than being buried individually around numerous flows.

[krishnaduggempudi]

Hi Sir what is servicenow platform management, what topics will comes under

[abhijeetkhale]

Could you please let me know how to update assignment group & approval in otb flow designer.

[gokulrajm]

Hai sir .Do you have idea about Field Service Management(FSM).

[javascriptwar]

Could you please upload video on ITOM please..

[srikanthpandu]

How to create sourcing request in flow designer

[stevenfarkas]

I've watched this one a few times. Too much jumping around. You tried to ad-lib instead of having a prepared session. No explanation for why a custom action needs event queue. A practical example will help -- the one you chose is too I don't know what. Maybe you need to explain what an event queue item is with something practical rather than using names like parameter1 and parameter2. What you show is possible with Flow Designer logic and thus a custom action seems overly complex.