SAP PM vs EAM and CS vs Service S/4HANA: What's the Difference?

Timestamps
00:25 - Question: PM vs EAM, what is the difference?
01:11 - Business definition: Plant Maintenance
02:18 - Business definition: EAM
04:27 - PM vs EAM - business comparison
05:58 - Business definition: Customer Service (CS)
08:40 - SAP PM vs SAP EAM - products comparison
14:17 - SAP S/4HANA Service
14:57 - SAP Service Cloud, Service & Field Service Management
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In this video I will answer one of the popular questions among SAP PM/EAM Consultants - what is. The difference between SAP PM and EAM? Unfortunately, many of use use this term interchangeably, thinking it is the same thing. It’s totally not. That’s why I created this video. We will go through business terms of Plant Maintenance and Enterprise Asset Management, compare it with SAP products, so at the end you will be 100% sure what is the difference. But it’s even more than that. We will also talk about SAP CS and SAP S/4HANA Service. This area has been totally changed by SAP in the last years. Have you heard about Field Service Management? Or maybe you still use SAP MRS together with old CRM? Check out this video, because the last changes in Asset Management and Service Management are huge.
Things, which I covered in this video:
SAP Plant Maintenance,SAP Enterprise Asset Management, SAP ERP ECC, SAP S/4HANA EAM,SAP Customer Service,SAP S/4HANA Service,SAP Field Service Management, SAP FSM,SAP Service Cloud,SAP Service and Asset Manager (SSAM)
SAP Intelligent Asset Management,SAP Performance Asset Management, SAP Business Asset Collaboration Network

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[JuanCarlosForero]

Thanks for these video SAP Dude. they are very illustrative. A comment on this content: I think EAM is more a rebranding of what used to be PM: PM for ECC and EAM for S4HANA, to catch up with the buzzword in he maintenance theory/industry, that yes talks more about the lifecycle of the asset more than just the act of maintaining it. SAP uses the umbrella term IAM for all tools that you mention in the video: EAM, RSH, SSAM, APM, BNAC, FSM.. and now SPD-SAp Dynamic forms. I look forward to see your explanation in the Service topic that you start covering here. SAP has nor Cx (Customer experience) that is the new CRM tool, a cloud tool, that connects with Service Management in S4HANA to start the service process: quote -> service order -> billing... that all those service management objects replace what was CS (Customer Service) in ECC... and now there is a scenario where service management combines with EAM to better tackle the requirement of service organizations that need a control of planning and shop floor execution that EAM work orders provide, this is called/labeled: service management with advance execution. as you ask in th video: is it more confusing now?

[dezireyt]

This is amazing. Perfectly explained! Cleared a lot of confusion around CS and Service for me