Knowledge Management User Group (KMUG) - AI Search and Knowledge Management Best Practices

This is a recent recording from our KMUG group hosted on the Knowledge Managers discussion on Community. In this session, Gerard Dwan and Shamus Mulhall from the AI Search Product Success team join me to discuss AI Search best practices and concepts and how they relate to Knowledge Management specifically. I wrap up the session on Knowledge Management best practices from an authoring and governance standpoint which can assist you in getting great search results with AI Search. We also speak to Now Assist (Generative AI) for Search. Lots of great content and Q&A in here.

OUTLINE:
0:00 Introductions
3:15 Introduction to AI Search
9:48 AI Search and Knowledge-Centered Service (KCS)
11:15 Relevancy Cheat Sheet (October 2023)
15:50 Relevancy Cheat Sheet Q&A
22:43 What's the 'AI' in AI Search? ML Relevancy - Signals and Features
27:48 Evolve Loop (KCS) with AI Search Analytics
35:00 Multi-Lingual and Multi-Geographical
41:58 Now Assist for Search (Generative AI)
44:15 Q&A
46:46 Demo
51:16 Knowledge Management Best Practices for AI Search