Platform Academy Session #36 - June 8, 2023 - Getting Started with Knowledge Management, Part 1

Join us for our series of live sessions focused on platform topics like Automated Test Framework (ATF), Instance Scan, Upgrade Center, Source Control, and CICD, as well as everything Workflow Automation. This academy runs every other week, except for major holidays.
We'll have product experts on hand to demonstrate concepts, best/good practices, provide guidance, and answer your questions in a live setting.

Be sure to bring your questions, post them on the community events, on YouTube or post them during the live webinars.

Watch this session with Outbound PM Ashley Snyder and me for an overview of best practices relating to structuring knowledge bases, authoring articles, searching, and continual improvement dashboards we have for Knowledge Management.

* 00:00 Start, Welcome, and Introduction
* 02:21 Knowledge Management Intro
* 05:01 Resources
* 06:57 KCS
* 10:38 Knowledge Management Flow
* 13:05 Structure
* 28:34 Knowledge article templates
* 22:33 Capture
* 30:58 Knowledge Blocks
* 37:19 Questions
* 42:37 Resources, Outlook, and Academy Wrap-up

You can find all past and future sessions on the Now Community:

Resources, videos, and more!

Community event post with resources
Knowledge Management Product Hub
Knowledge Managers Community group

Other academies
Employee Center Academy
AI Academy
Conversational Interfaces Academy

Docs
Employee Center Unified Taxonomy
GRC Taxonomy
Integration with external knowledge sources
Import articles from a Word Document
Translations in Knowledge Blocks
Data Archiving

[bigboybig]

Hi, Great presentation, do we also have something for Request management as well, on the categories, taxanomoes and catalog items etc. Thank you