My DREAM Designer Bag CATASTROPHE 💔

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I'm SO sad that my matte black Lady Dior Diamond Motif ABC Small bag hasn't worked out this time due to the coating issue. What do you make of this Lady Dior fault, would you be able to overlook it if you loved the bag enough? Let me know in the comments!

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📖 CHAPTERS 📖
00:00 Introduction
01:03 Lady Dior Matte Black Diamond Motif
03:10 The issue with the bag
05:45 The picture that caused me to return the bag
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#Handbagholic #Diorbag #DesignerBags #ChristianDior #LadyDior

[kategould]

I think we need to stop applying the word "luxury" to bags that are essentially very overpriced and, based on how they are made, cheap. It's like the Chanel 22 bag. It leaves a bad taste in my mouth to be taken advantage of, which is what is happening a lot lately. I wouldn't buy it again if I were in your shoes. In fact I wouldn't buy Dior again if I were in your shoes. I won't buy Chanel anymore, at least not new. I'll stick to the brands I trust are made well, like Fendi, Hermes and Bvlgari, and the lesser known luxury brands who actually put their heart and soul into each piece. At the end of the day, that's what luxury is about - care and attention to detail, not a money making factory.

[jennychuang]

Hi Steph, thanks a lot for bringing this to our attention. I recently purchased this bag in the medium. Even though it's past the 30-day exchange period, I have not started using it yet and contacted my SA with this concern. My SA invited me to come into the store to talk to the manager. The manager told me that they indeed had issues with the first batch of this bag back in March, and that while they have not had issues with this new batch, they understand why I'd be worried. I requested for an exchange to the patent leather so black one (which was a close second choice for me to begin with and combined with the uncertainty of whether they've fixed the coating problem, I felt it was an overall more practical choice for my lifestyle even though I did prefer the look of the diamond motif one). Upon confirming that I had not started using my diamond motif, they exchanged the bag for me with zero issues. I have always been and still am impressed with the level customer service I receive at my local Dior store (Vancouver, Canada) and from my SA. I will certainly continue to shop there. Appreciate very much you letting us know about issues like these to help us make informed decisions with our purchases!

[dianawilson]

What I don't like is that these bags are SO overpriced right now and they have zero accountability. I wouldn't want a $100 bag that flakes off in 6 months. Nah.

[franziska]

I unfortunately bought the bag in late April and the black coating came off after 1 careful wear. It was completely scratched off from the strap's hardware touching it. Same with the feet - completely chipped off. It was sent to Paris about a month ago and I don't expect it to come back before September. While I expect black hardware to chip at some point, I would assume it would at least stay on for a couple of months/years. My So Black Reissue from 2017 has had no issues so far. Given I only wore the Lady Dior once, the stud rubbing didn't appear on mine. By the way I also own a grey Ultramatte Lady Dior (matte hardware in grey) and no rubbing or chipping issues at all. You certainly made the right choice. Had I seen the pictures back then, I would have refrained from purchasing it. Given my wonderful SA left end of last year, I have had to deal with another SA that has not necessarily delivered the best customer service if I may say so.

[clairebagsandlife]

Part of me feels that houses are pushing continuously to come up with the next concept and are subsequently forcing leather to appear aesthetically attractive in whatever way they can. The same as the issues with the Chanel 22 bag. At a certain point they have to coat or reinforce the leather and those components are failing.
If a bag fails in any way within a short space of time then it's not fit for purpose. 100% correct decision to return it.

[dawnalouise__]

This is unacceptable. I'm starting to fall out of love with luxury as this quality issue is all too common and wayyyy too often ignored and unaddressed. Glad you returned it. You'll find something else if they don't come out with an updated bag. I mean this is recall level.

[mrsmtstmichel]

Thanks for sharing. I’m glad you returned it. Owning a luxury bag should not be this stressful. I was about to run to the store to pick up the d-joy bag with this Diamond motif thinking that the calfskin would be more durable. But now I get to save my money to buy a true luxury bag that I can use without hesitation.

[jamielonghurst]

You made the right choice. Designer brands have become ridiculously overpriced for the quality being offered. There are lesser-priced, not so commercially well-known handbag brands that are of exceptional quality leather, design, and craftsmanship. I, for one, am really done buying brands at exorbitant prices that a) all look the same and b) are questionably crafted. The new Chanel 22 comes to mind. I've seen video after video of the leather peeling on that bag. Ugh. I was in St. Laurent recently looking at the Lou camera bag in the black-on-black matelasee. The black hardware finish on the display model was wearing off in places. The SA told me, "Oh, yeah, that happens." Really? That bag is over $1600! I have purchased bags in the low hundreds with better quality hardware than that. No, thank you. If designer brands want us to shell out thousands of dollars, then we, as consumers, need to demand that the items are of the highest quality. Anything less is unacceptable. And, if we continue to accept sub-par quality at higher prices, they will continue to get away with cutting corners. Not okay. You made the right choice. BTW - Thank you for speaking up. You are benefiting all of us who enjoy designer bags to become more educated consumers.

[francescac]

I think you made the right decision. I couldn’t live with that. I’ve watched videos of the Chanel 22 bag, and some issues arising with the leather cracking and peeling. It’s just not good enough. X

[kathyn]

I think you made the right choice. I have heard a lot of horror stories about Diors customer service lately so who knows how they would have reacted if it had happened to you. I feel so badly for those bag owners who sent you those pictures, that is terrible!!!

[fallenangelforever]

I just got my first Lady Dior today. I bought it pre-loved from a local boutique (they solely sell pre-loved and vintage designer items). Its a 2012 Lady Dior Small in fushia I do like that it has a zipper opening instead of the flap. I can't wait to use it and the price was very reasonable :)

[carrino]

Your honest feedback/ review earned you a subscriber. Thank you 🙏

[cecilemayor]

This is unacceptable from any bag company. Glad you sent it back. I would have done that, too.
The quality issues with new designer bags is why I am into super old LV or Chanel. These things, which are 50 years old and still look good ARE good.

[kellydekesel]

First of all, I wouldn’t have returned it. Such a panic reaction… and especially, I wouldn’t buy it again if I returned it in the first place.
Like I say, these luxury bags are made for people who have money to spare on them. They are not invincible. Just like a Porsche engine can also explode (yes, happened to three people I know). You are most of all paying for a brand name and status, secondly for quality. If you want a fair value for money bag with high quality, I think you should reconsider other contemporary brands.

[MarwahAbdelaal]

Totally agree with your decision to return it! Looks like something that can happen even when the bag rubs against body/clothes!

I was in love with this bag, until i’ve seen how the leather scraped when you were putting the bee on 😱 i was like nop I don’t want that!
If they’re providing something that can easily scratch THEIR bag then sorry I don’t trust them!

[geeangeles]

Unacceptable for a luxury item of that price range. Questionable quality, they should be embarrased for selling such a thing and passing it off as luxury.

[novagalaxy]

Hey Steph. Lady Dior Diamond 💎Motif bag is definitely the best Dior bag I ever seen. But this what is happening with ultramatte black bags/slg is unacceptable. I heard before that ultramatte hardware is easy to scratch but I never expected that that expensive and one of the top brands bag can have that issue. You know all of these issues (also a lot of Chanel bags) concern me and I am not sure if it is really good idea to spend thousands for the bags which will be ruined in few months…..

[mad_la_mans]

I would probably do the same, and that's why I think that he best option for Lady Dior is the d-lite. It's so unique and rare, everytime I go out with my grey d-lite I get so many compliments and I don't have to baby it at all! It still looks brand new.

[mariamailahall]

omg!!! i just bought one after i watched your video unboxing it… in fact it is gonna be shipped tomorrow… hopefully they fixed it since this video🙏🏼🙏🏼🙏🏼

[islandgirl]

I think you did the right thing returning it. You would always be worried about damaging the bag. Thank goodness you had advanced warning. It sounds like too much trouble and anxiety over a bag.