6 Subtle CX Trends Dominating Retail in 2021

As we've learnt amply over the last year, no one can quite accurately predict the future. That didn't stop us from having our ear to the ground and spotting some emerging CX trends in the world of retail. In this video, we talk about a few that have caught our eye for 2021: employee wellness, experiential retail, ethical retail, and more.

Have you or your business been using these trends to your benefit? Or do you plan to? Let us know in the comments below.