kobo aura 2 screen frozen - N236 (first day of use)

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kobo aura 2 (N236) had its screen frozen during first book read (after around 20 pages). Rebooting it by holding 15 seconds won't solve the problem... screen backlight goes dark and bright, but screen doesn't change. Connecting to USB on computer seem to work (by clicking on the "correct" position on screen), but screen won't change anyway. Looks like some hardware failure.
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leave it on, let it run completely flat then plug charger in. should come back OK

gartht
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Selamlar. Aynı sorun biraz önce bende de oldu. Videonuzu gördüm. Yaklaşık dört yıldır kullanıyordum. Düzelmedi mi?

a.d.
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Was this resolved? I am facing the same issue. Not able to find the reset hole on the device.

prabhanshudubey