You Can Learn Customer Service Lessons Anywhere | Creative License with Bill Hermann #392 #djntv

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Bill shares a lesson from his trip to Alaska.

You Can Learn Customer Service Lessons Anywhere | Creative License with Bill Hermann #392 #djntv

Summary
Bill shares an experience in Seward, Alaska, highlighting the importance of exceptional customer service through a young lady’s attentive and personalized approach.

Highlights
🌟 Importance of Customer Service: Great service can significantly enhance customer experiences.
🗣️ Personalized Attention: The young lady genuinely engaged with customers, understanding their needs.
💰 Increased Sales: Exceptional service led to a $400 purchase, demonstrating the impact of good service.
🍽️ Catering to Dietary Needs: The staff member accommodated specific dietary restrictions without judgment.
🚶‍♂️ Local Recommendations: She provided valuable local tips and activities, enhancing their visit.
🎓 Unlikely Source: The employee was a student, showing that anyone can deliver outstanding service.
🤝 Building Relationships: The interaction turned into a meaningful experience, beyond just a transaction.
Key Insights
🌍 Customer Experience Matters: Businesses should prioritize creating memorable experiences, as positive interactions lead to loyal customers.
💡 Active Listening is Key: Engaging customers through questions fosters understanding and builds rapport, improving service quality.
📈 Value of Personalization: Tailoring recommendations based on individual needs can enhance satisfaction and drive sales.
🔄 Go Beyond Transactions: Building relationships with customers can transform a simple sale into a lasting connection.
☕ Local Knowledge Adds Value: Employees who share local insights can elevate a customer’s experience, encouraging them to explore more.
🏆 Empower Employees: Encouraging staff to take initiative in customer interactions can lead to exceptional service outcomes.
❤️ Genuine Care Leaves an Impression: Authentic concern for customers’ needs can make a lasting impact and encourage repeat business.

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Replay!! Great message that will never not be relevant and an area to improve upon.

briankelm
Автор

Why the fjords? chevies are much better. (I crack myself up)

OTST, stellar customer service is always worthy of extra accolades and special appreciation.

If you're not giving & getting extra accolades and special appreciation, work on your CS and your recognition of same.

Have fun on your vacay!

rockybourg