#2 ServiceNow SLA | SLA Definition

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The SLA is Service Level Agreement. It is a contract between a service provider and its internal or external customers that documents what services the provider will furnish and defines the service standards the provider is obligated to meet.

This video series is about ServiceNow SLA. If you are a ServiceNow Administrator or Developer and you have to create SLA in your organisation for different tasks, then this video series will help you to learn about end to end SLA in ServiceNow.

ServiceNow SLA Video series-
- More to come

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One doubt. I know that we can Pause or stop the SLA while changing the Incident state. Can we do the same while changing the Assignment Group?

progu