Make a ServiceNow SLA depend on Due Date

Ever notice that when you mix SLAs expectations with Due Date expectations you have to do two different types of reporting? Lets build SLAs around DueDates and make our ServiceNow reporting WAY easier.

If you want static screens at each stage of the build, check out this #ServiceNow community thread.

CHAPTERS
00:00 - Using ServiceNow SLAs and Due Dates complicates reporting
01:05 - Creating an SLA that ends at Due Date
03:08 - Testing the SLA based on Due Date

[robertthedukefedoruk]

And speaking of ServiceNow reporting, have you checked out my Joy of Reporting playlist?

[avikrishi]

Good video, but how do we explain the absense of pause conditions ? Sometimes it becomes a mandate to pause the SLAs for cases like fulfiller waiting for an info