Five Things We HATE About Our 2018 Jeep Wrangler Complaints Answered

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[CarsAndZebras]

Answers translated:
1. 99% of wranglers only go to the mall/soccer practice, so the glass is appropriate for these conditions.
2. That would cost too much. Also, see #1.
3. Yeah, that license plate can rip off.... but we didn't think of that. Too late now.
4. It's not great, but you can "absolutely" buy an aftermarket model.
5. You can put on a 35" tire, just don't open the tail gate.
6. The government makes us do it.
7. We know you guys don't like start/stop, but we put it in there anyway. Too bad. You can just run it in 4-Low since that turns it off.
8. Yes, we know the parts are cheap. Just buy lots of $0.50 clips.
9. Don't blame us, blame Fiat.

[magealexstra]

So basically this is a video of Jeep's guy saying we heard all your complaints and we think they don't matter.

[LiteBrite]

Oh gosh, I just had this video sent to me and I absolutely love it! Never in a million years would I have imagined that my "5 Things" video would be brought before a chief engineer for Jeep (please tell me you also showed him our "5 Things We LOVE" video as well?! haha).

It is also always worth mentioning that my husband and I thrash our new JLUR and test it beyond what's considered 'the norm' for offroading, especially for a practically stock vehicle. But that has always been our goal - to push the new JL to the extreme and find its limits! Which I believe we've done multiple times, and have been extremely impressed with over and over again. This vehicle is INSANELY capable offroad, even for the paces we put it through, and we love the hell out of it!

I LOVE that you were able to bring the points up to an engineer, and I love even more that you could tell he was trying not to chuckle more than once! He's definitely correct in stating the new JL meets standards, unfortunately the type of wheeling we do isn't necessarily anyone's basis for "standard". Huge props to you guys for starting the conversation, and even more so to the engineer for being as tactful as he was with his answers!

But on to the more important question - Does this mean our warranty is voided? 😂

[truthspace]

The quick and easy answer, is that they have a target price, target build time, and target fuel mileage. Then they basically try to build the best vehicle they can within those limitations. There are also a lot of regulations they have to comply with.

[Captndarty]

He answers questions like a politician...🙄

[Pkpl]

He says "meets criteria" a lot. That's like saying, I made straight D's in college - but still graduated. I mean, if that's your standard, great. But sometimes going above and beyond "good enough" is what sets a quality brand apart.

[rowdyron]

Sounds like most answers included "meets our requirements". He follows most of these statements with "listening to our customers". It would appear that some customers (maybe a lot), are not satisfied with just meeting Jeeps requirements. This guy was stand up for facing the nine questions, but it seemed obvious that he's well versed in tap dancing and bullshiting. Great video inspite of the corporate answers.

[SirThunderPants]

He dismissed every question by saying "It meets the criteria". What criteria? Who's? He gave nothing but non answers. Such a politician.

[philtripe]

Jeeper: why does this suck?
Engineer: that doesnt suck
Jeeper: why does that break off?
Engineer: you dont drive in an appropriate manner
Jeeper: why is this so crappy?
Engineer: it meets all our design criteria
Jeeper: why isnt this good enough?
Engineer: oh its just good enough by our standards because you bought it
...JK everyone likes to poke fun at Engineers

[foolspeedahead]

My biggest complaint is how hard people stare at me while I’m driving mine. 😂

[barbaraschenck]

Thanks TFL for taking these questions to the manufacture. One complaint not mentioned is the door and roof seals.... a $50K vehicle should NOT leak!

[ge_song]

Business 101: 1) listen to your customers. 2) "educate" them about why they are wrong. 3) ask government for a bailout. This is classic!

[cujo]

Meets criteria? I expect exceeds criteria.
Also, no start/stop engine at regular speeds. Studies show people hate that crap.

[Twangtown]

This dude sidestepped most questions. "Why is the fan so loud"? "Umm, the fan needs to cool stuff so it comes on as needed". Hey, bud. The fan on the JK does it's job and it isn't that loud.

[vanillabean]

11:19 minutes of “It meets the criteria”

[soytaino]

This is my 6th Jeep from a 1945 Willis to my “ family size 2019 Sahara JL”
I get that every one is entitled to an opinion, but things that people hate about the jL. Hate.? Maybe things that could improve at best. These complaints sounded as silly as going to an awesome restaurant and complaining about the napkins and the length of the utensils. I could be wrong but it sounds to me like now a days people just complain for the sake of complaining. And to get views. I’ve owned from a Willis to a cj5-7, TJs and now a JL.. and I’ve seen the amount of improvement throughout the years. We need to understand that wranglers are no longer for us off-roaders they are mostly purchased for every day use, so a lot of these feature we don’t care for are a requirement by the demand or law for safety reasons. There are limitations to every design specially a this square shaped vehicle we’ve loved for 70 years now. So if you don’t want your windshield to crack easily don’t buy a car with a flat windshield. If you don’t like where the license plate is located moved it or buy a steel bumper that will protected while off-roading. And keep $10.00 in your glove compartment for when some one or something hits the fender you can buy the 50 cent clip and put it back on instead of going to spend hundreds if not thousands at a body shop. In the end the beauty about owning a Jeep is that it is an open canvas that can be turned into what we need or want it to be. If that doesn’t make sense to you don’t feel bad, “it’s a Jeep thing, you wouldn’t understand.!”

[SkodzGaming]

He is cool for answering but i still wish you could turn off the start stop for real!

[sickml]

Why am I watching this I can't even afford a set of wheels from jeep.

[paulspurlock]

I really feel like he dodged a lot of questions and/or you really didn't present the issues the way she did on her channel(Lite Brite). You kind of made it seem like she was whining rather than having valid points and really didn't explain why she thought things were bad. Not to mention most of her gripes weren't about just any Wrangler, she was pointing out what needs changed on Rubicon -- the premier jeep to be doing serious rock climbing/off-roading. You're talking about what is essentially a $60, 000 vehicle here. Almost a $30, 000 premium over a Sport.

Take the license plate issue for example. She didn't just complain about the location, she complained about it being a separate box and/or not secured in a great way whatsoever(also plastic). Not a problem for Sports/Saharas. Rubicon's however, are a different story.

[dcl]

I'm an engineer for another company, so let me try and answer some of these for you more bluntly.

As far as the glass, we are always trying to prevent air from going under the vehicle to improve aero and thusly MPG's. So if it's not going under it's going over, and if the windshield is a huge upright slab of glass every stone and pebble on the road is going to be headed right for your windshield. I'd also be surprised if they were not using an acoustic glass to reduce cabin noise, and acoustic glass is more prone to cracking and chipping. Gorilla glass is also just way too expensive to use on a mass market vehicle. I also doubt Corning has that kind of production capacity, and probably would not be willing to foot the bill for that investment by themselves, they would want FCA to do it, making an already expensive part even more expensive. Ergo why you are getting the gorilla glass screen as a limited release after sale component.

Auto stop start is annoying. Everyone knows it, everyone hates it, and it has almost no effect on real world MPG. That said it's a cheap and easy way to get 1 extra MPG, and with CAFE standards 1 MPG is a big deal. The system has to be what is called non-latching or it does not fully count during EPA testing. If it has a permanent "OFF" feature they will do two runs with it off, and on, then take the average. Because auto stop start is borderline useless already you wouldn't have a shot in hell of getting that extra MPG.

From the look on his face and some of his comments I'd almost guarantee they have had a boatload of warranty claims from people that put some big old plate under the whole thing, and then took it rock crawling in the desert when it was 120 degrees. Burned up the motor, burned up the trans, burned up the diff, burned up damn near everything. So they put some big ass high velocity fans in the front to hopefully save themselves from a few claims down the road. And maybe too in the hopes that the extreme noise will remind some of you that you're f***ing idiots, and not to make modifications that interfere or impede the vehicle's ability to cool itself.

Finally I'd be surprised if even one percent of these are ever taken offroad. Like it or not you can't completely compromise Fuel economy, NVH, safety or reliability for the 99% of people who are actually buying these things. And if the real off-roaders want to complain about that keep in mind that this vehicle wouldn't even be made without them. They allow economies of scale that make this a viable product in today's market.