Handyman Business Tactics To Make Millions | No Advertising Needed | THE HANDYMAN BUSINESS

[PaulPeck]

My motto is: Under Promise and Over Deliver!👍🏻 Kept me in business for 25 years!🤓

[tl]

Simply showing up on time already sets yourself apart from 50%+ of you competition

[PaulPeck]

Wow! Thank you so much for the kind words my friend!🙏 Love that you’re teaching the business side of home improvement and repair!👍🏻😎

[MyDIYAdventures]

Working on my rental properties has been a great way to expand my skill set...it’s way better to practice on your own house than a customers!

[trevorblack]

I’m an arborist and work in the tree industry. It’s crazy most of your advice is not just for what you do but just good business practices. It’s really pretty easy to set yourself apart from your competition with a little effort. Thanks for the videos.

[AaronCo]

Handyman, I gotta put my 2 pennies in here. I have had customers tell me, way back when, your exact words, "WOW, I didn't realize this was such a labor intensive job", "I feel bad now at what I am paying you" Those customers didn't call me back for about 10 years and when they finally did, they told me I better charge them for what it is worth, that their money is good and they didn't like feeling like that. It was a lesson hard learned for a couple of years. I was also that guy that lived just below the skimcoat the entire house line and I had to learn to do just over the expected mark, or charge accordingly for the job, I also learned I needed to be extra clear on the spec of the job and break it down clearly for them.

[micahwatson]

This guy is spot on! Deliver slightly above their expectation and you will never need an advertising budget. You will keep customers long term and get plenty of referrals. That added value above their expectations may not cost you much and is way cheaper than advertising. I've been in business 20 years and have never spent a dime on advertising....all customer retention and referrals. I have some customers that want the work on the far right of the chart and are willing to pay a high premium for it. You've got high quality content here man, keep it up.

[brian]

Paul Peck’s drywall videos are invaluable for anyone wanting to learn from drywall repair to total drywall replacement & anywhere in between. His vids are what helped me confidently take on drywall work. Good to know he is appreciated by you as well.

[jordynwhite]

I LOVE YOUR CHAOTIC SHOP! I BET YOU KNOW WHERE EVERYTHING IS TOO!

[justinreilly]

I think it would be awesome to hear a mock up conversation with a customer, and how your determining the customer's expectations. Like what types of questions get asked etc... Obviously there are tons of different jobs so a demo of the conversation wouldn't cover everything, but maybe some great bullet points. Thanks again for the content, it really has helped me get off the ground with my own business and i enjoy watching and learning something every time you post.

[ItsRobertB]

Hey Handyman, I've been in business for 25 years and its nice to see that all your input is spot on and easy to absorb. I still find a golden nugget from every video I watch or at least I am reminded of one. Thanks. Your brother from another mother

[spencer]

I was self-employed in a completely different profession for eleven years. What people may not understand is that much of what you describe about your successful business and the lessons you share are true of just about any small business, especially ones in which you are the only employee. Great channel, lots of actionable information every single time...

[benshell]

Perfect illustration of customer expectations vs contractor delivery... been working for myself for 2 years (solo) and I could keep 5 guys working on word of mouth alone if I could find a few I could trust enough to leave alone

[johnpatterson]

I’ve done two window caulking jobs recently, where both customers told me that they thought my pice was a little high. I did explain to them that it is a very labor intensive job removing all of the old caulk around the windows. Once they saw me working, they were very impressed, and were happy to happy to hand over that money 💰👍

[jam]

I was in the drywall industry full time when I started out for about 6 years which gave me a leg up in my general construction business that I run now.

[jdshear]

What a great video! My video would be an hour long and I wouldn't say half as much. Managing expectations is done here (by Handyman) at a mastery level. It's really as simple as A) Set the Expectation B) Delivery the expectation C) Exceed the expectation by delivering value. There are tools in there you need as well...quality craftsmanship, good communication, time management skills and so on. I even made notes on this video (NERD) because I was going to talk about making a Venn diagram but I think Handyman does an exemplary illustration that is easy to understand. Someone needed to hear this for sure. Cost/Quality/Time...Venn diagram...Google it. At a company I worked for our performance, development and evaluation program (annual review) had different job ratings: Does Not Meet Expectation, Meets Some Expectation, Meets All Expectation, Exceeds Expectation, and Significantly Exceeds Expectation...be honest with yourself and ask where you rank on any of your jobs and explain to yourself why you deserve that ranking. You are your own best critic if you are being honest with yourself.

[lilcs]

I've been working on only word of mouth for almost 2 years now. And have so much stuff to do I have to schedule weeks out. Love this channel.

[markstewart]

Thanks for your videos, I have mad skills and have remolded and built new for 41 years and feel confident in starting my own Handy Man business, thanks for your pointers and your time it is much appreciated.

[tylerross]

They get a bad feeling if you do too good of work for the time and money involved. Profound really, easy to miss that point. That's quite a golden nugget for me bro, thanks!

[irvwayshort]

I meeded this right now. Im starting out my handyman business and have found myself stuck all the way to the right. This helped. Thanks.