DAY IN THE LIFE OF A CALL CENTER AGENT | Jen Barangan

Aside from flying, BPO Industry is also very close to my heart. This is my first job and my first home, the place where I was able to hone my communication skills and cultivated my professionalism. So join me as I show you how it's like to work as a Call Center Agent. #callcenter #adayinthelife

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LET'S BE FRIENDS!
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[SVCCallCentre]

Thanks for the visit, Jen! Our employees were super *kilig* to see you! Happy to hear you enjoyed your stay. 💙💛

And this goes out to all current and aspiring BPO employees: we hope you find a company that will really take care of your well-being. What you do, simply matters. 💙💛

[chaymsdelara]

9 yrs in the bpo..i would say all worth it..natutunan ko ang tamang work ethics at customer service ..ngayong lawyer na ako i can say proud ako na napatapos ko ang sarili ko sa law school dahil sa call center :)

[angelicaromero]

19 yrs old, living alone, working in bpo for almost 1 year now. Working in a good environment actually make everything different. Stay safe ate Jen!

[baks_tin]

Salute to all the BPO employees, the bayaning puyat, who contributed a lot to the economy😊.
Another eye opener vlog, salamat Miss Jen😊

[speedyprocrastinator]

Hats off to all call center peeps out here! Been in the industry from 2004-2009. It greatly shaped my work ethic and sharpened my communication skills.

[antoniettejoandistor]

It's very rare for a company that has a massage therapist inside, looks like they really take good care of their employees. I'll apply there once they establish an office here in Manila. ❤️❤️❤️

[jaylordagrisola]

I'm proud to say that I am one of the people working in a BPO industry for almost 3 years now and I really love working in this field. It will help you improve your self confidence, make lot of friends, and lastly, I agree compensation wise, I can't say anything but to be grateful in this kind of work! To all aspiring agents, you make the right choice! Mabuhay ang lahat ng mga BPO!

[justSSOuknow]

Been in a BPo industry for 3 years now, started as an agent and then became a support/Mi60 and now I am working as a supervisor. Not an easy job. Salute to all of BPO employees.

[abglsgsmnd]

Salute to all the BPO Employees. I was working in the BPO world for 7 years and it was my dream job. As a single mom, sobrang laki ng naitulong saken. Thank you Miss Jhen.

[abisee]

My 1st job was a call center agent and I'm proud to say that I develop my self confidence through this industry. I worked there 1.5 years. The only reason I left the industry was because of it's shifting schedule.

[shairabiaco]

Being a call center agent while studying is really a tough battle to take. So proud of myself! 🤧

[virtualmind]

BPO helped me earned a college degree. Now I may be a public servant in one of the GOVT offices but my work ethics and Customer Service Skill Learned in BPO will always remain. I will always salute all the BPO Employees! Always Keep up the Good Work :-)

[marxpal]

I remember those days during earlier part of my career. I was once a call center agent. Although it came to a full circle and I'm back to BPO industry, my career is more in line with my IT course. It certainly helped hone my communication skills. And now? I'm not afraid and can communicate effectively with the north americans, on a daily basis.
Filipinos shouldn't be afraid of speaking english and committing mistake. Let the haters laugh. Practice makes perfect

[darwinzarate]

Taking care of the employees menthal and physical well being, should be at least one of the priorities of the company. - Thats true Jen! proud bayaning puyat for 8 years.

[branding]

My mom have been working in a BPO company since 2005 and still working right now for home, and Im so thrilled to see this video.

[mitchaydelossantos]

Nice Video Jen. BPO takes good care of their employees. The problem though with BPO is the nature of the job. Most of the time when you get used to taking calls and doing the same thing over and over everyday, boredom comes and follows exhaustion/ burn out. It will be an advantage for BPO career aspirants to always have a positive energy and try to have fun on the job every now and then to avoid this. That is why marami silang pakulo sa office, to lift up employees' spirits so they can perform well. Salute to BPO agents. Been there for 5 years and it built my confidence, analyzing and leadership skills a lot.

[rhododenetteestanislao]

Watching this video felt like I’m walking down the memory lane. Before I migrated to America, I used to work as a call center agent. Ang lakas lang maka-reminisce☺️

[kerkleenbongalon]

Thanks for this, Ms Jen ❤💕🙏
I am a teacher by profession but this one BPO company accepted me to be part of my first BPO job. They are indeed the best place to work. I know that the salary is not that high, I just do love how they prosper equality and how they take care of their employees.
I can say that I am part of the saying "SALUTE TO ALL BAYANING PUYAT" ..
Thank you, Ms. Jen, and more inspiring content on your vlog. Take care always 😘☺

[ianlabaya]

I've been in a BPO industry for almost 10 years for 3 companies but recently I was traumatize because of the last company that I worked with, its not because how irate the customer's are or how hard the work is but because how my previous employer treated their employees, and now I am jobless because every time I encountered American's/client it reminds me how horrible experience that I had with them. I am super happy for you Miss Jen because you are in a good company, I hope that I have the courage to work in a BPO again.

[J_...]

Kakamiss din maging Agent infairness. Yung customer lang focus mo aside sa performance ha. Iba na kasi pag nasa leadership level na, iba nadin ang mindset and focus. Thankful ako kasi lahat ng experiences ko as an agent nagamit ko para ma reach yung ganitong position. Happy ako sa Teletech for 6 yrs now. At sa mga maliit ang tingin sa call center agent, please lang try nyo muna mag calls or lumugar sa posisyon namin bago kayo humusga dahil hindi biro ang trabaho ng isang customer service lalo na't international account pa. Maaaring nakaupo lang kami, pero laging pagod dahil puro utak ang gumagana. You have to think critically and analyze customer effectively para mabigay yung recommendend solution sa bawat concerns nila. Kaya wag maliitin ang bpo industry. Yun lang.