Investigating complaints

preview_player
Показать описание
In this video, Marci Coggins and Neil Springham talk us through how we view complaints as an organisation, the investigation of complaints and exactly what the process involves.

You’ll also be able to see how it feels as a service user to make a complaint and what good practice feels like.
Рекомендации по теме
Комментарии
Автор

Bet you are getting a lot at the moment with everything going on at the moment in Medway, Kent

notsoanonymous
Автор

When you’ve been lied to by doctors you lose all trust in them,
Do your complaint by email and right notes on what happened, including dates,
Report your complaint and wait for the response then if your not happy contact a solicitor for further advice

mrmoon