Easy Routing Automation by Freshdesk Contact Center

With Freshdesk Contact Center's Routing Automation, call centers and phone teams can create data-based custom routing rules using inputs from third-party systems (such as a CRM or a Helpdesk). Automated Routing can help connect callers to agents quickly, reduce IVR time, and improve customer satisfaction.

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Freshdesk Contact Center is an intuitive and easy to set up call center software which brings together advanced legacy of features like:

✔️ Speech Enabled IVR
✔️ Automated Routing
✔️Voicebots
✔️ Multi level IVR
✔️ Smart Escalations
✔️Customizable Voicemail
✔️Call Conferencing
✔️ Unlimited Concurrent Calls

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