2022 RDX - How To Set Up Alexa Auto

[gordonschiff]

I still haven’t figured out why anybody would use Alexa when they have Apple CarPlay. I guess if you want to use Amazon music?

[JoeG-lh]

Why not to buy an ACURA RDX!! My long testimonial but it might save you some grief in the future. This is not against this dealer but ACURA CANADA primarily.

As an ACURA RDX owner for the last 5 years, this is straight from the horse’s mouth. Sorry the RDX is going to let you down at some point and don’t think ACURA CANADA will care to hear you out. They will bounce you back to the dealer and I can tell you for a fact there will be zero accountability taken for their own product.

I had issues with the vehicle since the 3rd week of ownership, followed by many defects and recalls. Below are a few of them.

- Front side window motor defect. The motor had to be replaced
- Driver power seat not working. The dealer replaced the whole seat. Imagine this scenario, my wife, and kids are 130 km away from Vaughan at Big Apple, the seat memory gets locked on my settling, and she is shorter. Unable to drive the car. I had to UBER it all the way, then get them
- Brake issues and noise from week 1. After months of complaining, the dealer changed the brakes and rotor, and the issue was resolved. As a customer, you need to push for a resolution
- Fuel Pump defect(Twice!!)
- Rear glass shattering ( Car was at the dealership for over 40 days to get this fixed ). The family was in the car when this happened. Can you imagine how freaked the kids were? Took us days to calm them down and get them back in the RDX when it came back from the dealership
- Lane assist sensor not functioning properly. I got a tech model, and the tech does not work as it should.
The center speaker replaced due to a defect
- Panoramic sunroof seal issue. ACURA suggests we can replace it for you, but we can’t guarantee that it will be 100%, could leak bulge out again. So, if you agree we can do it. Can you imagine living with defects after buying a so-called premium car
- Infotainment cable defect
- Vehicle losing acceleration and power
- Infotainment freezing
- Seat belt issues
The key fob does not work properly. Especially keyless access is very inconsistent.
- Your complimentary car wash is done with a kitchen brush. No, it won’t scratch your paint!! Great standard set by ACURA CANADA.

When you buy a premium vehicle, one would expect above-average product, customer experience, and after-sales support from the manufacturer. Sorry you are expecting a lot here from ACURA CANADA, but they cannot deliver this bare minimum customer expectation. They will deflect every issue and part delays behind the so-called COVID times curtain. In my cases, with multiple issues and history, they will treat you like the issue is an isolated one and a mediation team will contact you in 3 to 5 business days when you are struggling at the dealership point to find a solution. In three past instances, these issues came up closer to our vacation and we had to scramble like chickens to arrange alternatives/figure replacement/loaner car.

Yesterday was the fourth instance, the RDX stopped on 401 due to the fuel pump failing. My family is scheduled to go to NY over this long Labor Day weekend. Imagine the ordeal now we must go through. The parts will take weeks or months to arrive. My $55K RDX is parked at the dealership, and I have a $25K rental car for these weeks.

I asked ACURA CANADA to extend my warranty given I had so many issues with the RDX and not even had one or two years that I could peacefully drive the RDX. ACURA’s response was that they would help to get the issues rectified during the warranty period and that’s about it. After the warranty you are responsible.

So as a customer, going through the distress every time, towing the RDX at your own expense, staying hours on the phone with ACURA and the dealership, driving to the dealership, making alternative arrangements, and waiting days and months is just part of the amazing customer experience when you buy an ACURA RDX!!

My humble recommendation to everyone thinking of buying the RDX, please take a few extra days to research your options. Don’t waste your time and money on the RDX, sadly I did!