Having The Rate Conversation in a Hard Insurance Market - Hard Market Hero

Clients are going to ask us about why their rates went up. We need to have a practiced, consistent and accurate response. The best plan explains the increase, educates the client, and shows that you are their insurance hero!:

➡️ Question or Request?
➡️ Review vs. Remarket
➡️ Work to get something from the interaction
➡️ Tone of voice
➡️ Monthly figures
➡️ Percentage increases
➡️ The importance of silence


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