Pearson Vue online proctor exam||How to schedule compTIA A+ exam

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Ma'am We have to do all these after purchasing the exam voucher ?

VB
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Hello mam,
I'm unable to signup for comptia pentest+ Pearson vue.
I get below error, whenever I attempt to signup.
We were unable to find you in the information provided to us by CompTIA Testing. This may be due to one of the following reasons:
1. The details provided to us are different than those that you are entering.
Please ensure that you enter your details exactly as they were provided to CompTIA Testing.
2. You are not eligible to create an account yet. We must first receive your information from CompTIA Testing in order for you to sign up.
If you continue to experience problems, please contact CompTIA Testing to confirm the information has been sent to us.

Please assist me on this and let me know if anything needs to done.

thejaska