undercover boss

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UndercoverbossDHL

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Marcelo, its make me proud as a Brazilian. Marcelo is dedicated in his work and very hardworking, even though he is a freelancer.. There is humanity

rudylopez

Marcelo is priceless. I wish you all the best Mareclo. 🍀

chrilin

Marcelo shows the true heart of a migrant that sacrifieses living close to his family and works hard to help them.GOD will bless people like him always !!!

beto

Anyone else come back here just for Marcelo ❤️ I’m not a religious person but I hope if there is a god he looks after this guy and his family ❤️

nathanthompson

Marcelo is the Daniel Radcliffe that refuses to be Harry Potter as a child in another multiverse.

louchieamartinez

Wow...so brutal work. The phone service woman was a nice person, but was only repeating back to the boss the lousy company policy and and probably feared she could have gotten in trouble with her managers for any creative or kind, 'customer service' outside of their stupid 4 minute rule book....The guys pushing that sledge---like something out of 19th century mines...On and on it went... grim.
All of the workers were so nice under dreadful circumstances----hard working at awful jobs. Also, what happened to the nice guy who said he wouldn't tell the company president's secret identity. I don't recall seeing him at rewards rime....

carolberridge

Bosses have to wake up that their way of management is demotivated their employees.

patriciaferrini

Marcelo is the man! Any business should be proud to have him represent them

SSTID

I would make all packages face label up with a scanner reading as they come down the belt. Then a fast computer show the package and destination on a screen. The info is there. Just face up and a reader. Great company.

scotthinkle

I do not often use DHL, as a service, but they did do right by me, when one of thier drivers hit me in an intersection.
The regional manager for the California area, is also a motorcycle rider, and when he heard that one of his drivers hit a motorcycle courier, he took a hand personally to make sure my medical, repair costs, and told the insurance company to "pay the damn thing and don't try to argue about it. That's what I pay you for." He made the experience as painless as he could.
He also apologized personally for the mistake.

larrysheets

IDK about anywhere else..but DHL service here in the usa
SUUUUCKSSSS

rebeccab

People like Marcelo make me pride of being Brazilian :)

jubarbuleta

Who else watched all adverts subconsciously thinking they were YouTube ads

Mike-vhyv

thank you for the UK series I only get to see America I like the show but if you could edit the commercials LOL

kevinmoore

As a former DHL employee this made me smile... Nice guy at the top, maybe, but the next 3 levels of managers are either incompetent, distant, self-important or a mixture of all three, and as an honours graduate in business studies I think that could apply to any number of companies operating in the UK. I would be very interested in finding out what changes have been made in that regard.. It's also important to note that |DHL is ultimately owned by the German Bundespost which sets overall corporate policy and that DHL is separated into many individual business entities, each with their own boards of Directors so this chap (never heard of him, in truth, as I was in the Global Freight division) can only affect the parcel delivery sector.

robnicholas