Odoo 17 Helpdesk Webinar 2024 | Odoo 17 Helpdesk App | Odoo 17 Functional Webinar

The Odoo 17 helpdesk module provides the best customer support application which helps to efficiently manage the questions and enquires from the customers. It uses a customer-based system that make it possible to efficiently track and address customer issue. 

00:00 - 06:00  (Introduction)

06:00 - 19:20  (Dashboard)

19:20 - 24:20  (Helpdesk team configuration)

24:20 - 30:40  (Ticket through email, live chat & website)

30:40 - 37:00  (Help centers)

37:00 - 41:45  (Track & time billing)

41:45 - 46:45 (SLA policies)

46:45 - 51:25 (Customer rating)

51:25 - 55:10 (Self-services)

55:10 - 01:05:00 (After sales services)

01:05:00 - 01:12:35 (Configuration, Menus)

01:12:35 - 01:15:41 (Reporting)

Customers can submit tickets through various mediums like email, website forms, or live chat. we can manage the tickets by assigning tickets to support agents, setting priorities, and tracking progress. The creation of multiple helpdesk teams to handle different types of inquiries is also possible through the helpdesk application

Through a special interface, customers may access and manage their tickets. The setting of service level agreements (SLAs) to ensure timely responses is also possible through the helpdesk application

After-sale services like Refunds, Returns, Coupons, Repairs, etc are provided by the helpdesk application.  Track and bill time options are available so that we can provides a robust feature set for tracking time spent on tickets and subsequently billing customers for the services rendered. This integration with the timesheet and project management modules enhances the overall efficiency and profitability of support operations.

 And at last, the customers can rate their satisfaction and provide a review on the service they have received.

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