Whirlpool Front Load Washer: Error Codes, and Troubleshooting Mode & Diagnostics

I have a pretty new Whirlpool WFW5620HW Front Load Washing Machine that is having issues. In this video, you're going to find out how to look up error codes, what they mean, and some rudimentary ideas on how to fix them.

The secret diagnostic mode will give you a few ideas on how to solve your washing machine woes. I will show you how to get into a few different secret modes in the washing machine, what they do, and how you may want to use them to hopefully troubleshoot your Whirlpool Front Load Washer.

They offer an all-access 1 day pass to get as many of the tech sheets as you like, and this is who I've been using for the past year with great success if this video didn't quite cover your exact unit.

Timeline

00:00 - Introduction and Overview
00:41 - How to Activate Diagnostic Mode
01:57 - Entering the Error Code Mode
03:01 - Error Code List
03:35 - Manual Parts Testing & Quick Test Cycle
06:04 - Other Tests & HMI Test
06:58 - Troubleshooting Guide

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[luisgallegos]

Sir you are a Genius. Many videos are on YouTube on error codes but your video is the absolute best. I was about to call the expensive repair man or buy a new washer. But because of your amazing video I saved between $200 to $500.00 dollars. My wife sends you a great big thank you.

[jlee_]

My 4 year old Whirlpool washer stopped working literally two days ago. The power is on but the start button doesn't work. It's a laundry machine and you use it every once in a week at least. I tried to figure out why and how this happened, so I opened the top panel, of course not much but only seeing the green light blinking on the control board which is useless. I contacted the Whirlpool CS, and wasted my time for nothing since all they said was to contact the local technician which will take days to come. I decided to just buy a new one from LG since my mom had one single model since 1997 when my parents built a new house as a gift, still running (recently motor failed and my dad got a refurbished one and replaced it).

But then I found this video. This is great, I mean how to diagnosis is the matter I needed to know but Whirlpool CS didn't tell me for "customer's safety issue and any possible damage to the appliance" - I already said if it doesn't work, then I will just disassemble the entire machine and get rid off it, I don't know what more damage can be happened.

Now I have another way to "try". You are awesome, Ben. Thank you so much, Whirlpool really should appreciate and reward your work, especially the way you prolong the life span of the products more than the manufacturer.

[tok]

Have this exact washer. Went to do a load and had nothing on the panel. Found this video, followed your instructions, and am currently sitting by it watching it work! Thank you so much!
Thankful Nana

[justinnoll]

THANK YOU! Saved me another service call! The service tech was just here a few weeks ago and basically did the same thing for $155. This time I did it myself!

[loveshakconni]

dear ben i could hug you big time!!! this has happened to me 3 times now when we have a short power out. the first two times the washer was under warranty.
both times under warranty they put in a new drain pump and recirculator. thinking it was the what happened the third time i swapped out the drain pump assembly
that wasn't it this time. i was ready to spend 3K on a new set washer and dryer. as i was ready to enter my credit card number i said to myself, i am gonna give it one more go, and i found your video!!! it happens to be the exact washer mine is the 6620 model but your 3 button sequence worked and i am again washy clothsy lol!!! i was searching youtube earlier by model number, maybe add that to your heading! i am glad i searched that one more time, you are great thank you thank you thank you!!!!
signed, the most fixenest mom in the whole world!

[thevet]

Why doesn’t the engineers of this company just have a plain simple reset button? Why have codes nobody can read or understand without doing the Dick Tracey thing on the internet trying to figure out what it means?! Next washer will be a more simple brand without all the nonsense crap.

[gclifestyle]

Thanks Ben, you're a lifesaver. Saved me a service call and possibly having to buy another washer. I have a slightly different model WFW6620HC0 in question and the front control panel went out suddenly. Tried all possible reset procedures found online...non worked. Came across this video and tried entering the Diagnostic Mode as described with the three buttons (black and white) but non worked so I tried the last three (white) buttons "Extra Rinse" "Pre Soaked" and "Load & Go" in the same sequence as Ben described and VOILA! Used the third button to cycle thru the error codes and cleared them. Tried exiting the Diagnostic Mode by pressing the Power button but that didn't work so I just unplug the cord and plug it back in a few mins later and everything worked like a charm. Subscribed and ten thumbs up for Ben!

[pearlllg]

Thank you! You just saved me a huge headache! Next time an ice storm shuts down the power, I will unplug this baby before the power comes back on. It’s working great now! Thank you!

[owenmonroe]

Thanks you! Great information! In my case I just had to unplug my machine, but I love being able to read the error codes now.

[eyesonthetrail]

Ben, Thank You for making this video, you just saved me a ton of money and time! Similar to what you described, my black keys were almost entirely unresponsive, so I used the white keys to access the diagnostic mode just like you showed, reviewed and wrote down my error codes, then reset/cleared the codes like you showed, then hit the power button a couple of times and everything lit up like normal. I was then able to start the machine and it seems to be running as good as new again. THANK YOU!

[flyonbyya]

Whirlpool Headquarters
Benton Harbor Michigan…
For 10 years, 3 days a week, I stayed at the Inn at Harbor Shores Hotel in Benton Harbor.
At the bar in the evening, I regularly had chats with whirlpool engineers, designers, vice presidents, etc from all over the world.
I regularly asked all of them what’s happened???
Why has everything became so complex???
Why is everything junk???
The general explanation I was given was engineers simply design in unnecessarily complex operations to keep them employed!
WOW !!!

[LNU]

I have this exact washer. My dryer started making a squeaking sound and we called in our warranty. They sent out a repairman who not only did NOT fix the squeaking but messed around with the control panel when he did not have to. Now my dryer has to run two times for 1 load to get dryer and during the run both the "more time" and "less time" buttons are lit up. I definitely don't want to call them out again but I would like my dryer fixed. Thank you I will watch this video in completion more than once for sure

[kimly]

Subscribed... I purchased a used washer and dryer set, and I'm here to learn more. Thank you !

[wilfredochirinos]

Excelente su explicación muchas gracias que Dios le siga bendiciendo para que continúe compartiendo sabiduría con sus prójimos gracias muy bueno el video

[jesspresley]

Dude…. You saved the day with this video. Thank you for you creating this content

[jacquesrondeau]

Ben, Thank You for making this video, one of my washers was throwing an F6E3 error code after swapping out the filler modules unplugging wasn't resetting/clearing codes; Followed your demo to reset/cleared the codes like you showed, then power cycled her and now she running as good as new again. THANK YOU SIR!

[catajones-yleb]

You really helped me.thanks a lot for sharing this information.You are wonderful ❤

[typhanierivera]

Although I don’t have the same washer I was able to execute this perfectly, thanks !

[cendygorman]

Same here!!! i was freaking out Thank you so much Ben!!!!

[bethbaier]

OMG…thank you!! Pressing the 3 keys in a row did not work to get into diagnostics. I used the white keys but was unable to press three in a row as some keys would not “ding”. However the Pre-soak key showed me numbers…so I was able to long press the Pre-soak key for about 3 seconds. It counted down to 1 and voila!! the machine is miraculously working. 🤪😀