The CMS Innovation Center’s Approach to Person-Centered Care Listening Session (March 31, 2023)

The CMS Innovation Center held a virtual listening session as part of our continuing partnership with patients. This event covered the following topics:
• Updates on the Center’s patient and caregiver experience and engagement strategy;
• Key Innovation Center focus areas for 2023;
• How the Center is using tools, such as patient journey mapping, to promote partnership and to improve the beneficiary experience; and
• Recommendations from patients, caregivers, and their representatives to improve access, care coordination, and partnership in key Innovation Center priority areas.