5 Telephone Etiquette Tips - BusinessVoice Marketing Minute

Watch this quick video and follow these 5 simple rules to encourage customers to call back and spread positive word-of-mouth about your company.

[crivera]

You did a very good job in such a short video. Thank you

[retailinnovations]

Morgan D. - Dallas, TX: A customer in a good mood is more likely to repeat business. Always treat them as you'd like to be treated so their customer service is pleasant. Smiling while answering the phone helps you to have a happier tone even if you are in a bad mood.

[retailinnovations]

Ashlyn O - Branchburg - 5 telephone etiquette tips- Remembering to smile when you answer the phone, even if you are having a bad day the smile encourages you to use a friendlier tone.

[retailinnovations]

Deborah A - Dallas - people can hear your attitude over the phone so be friendly in your voice and attitude

[retailinnovations]

Jamie W - Hockessin - using the customer's name will make the customer feel more important and help you remember it so you will not have to ask for it again at the end of the phone call

[retailinnovations]

Allyson B-Cville-Call the customer by their name

[retailinnovations]

shawneeb-cville-smile when you answer the phone

[retailinnovations]

Randi T - Libertyville - referring to callers by name, treat them the way you want to be treated on the phone

[retailinnovations]

Carly T-N.Kingstown-Smile when you answer the phone.

[ContactIgnition]

amazing how many people get the name thing wrong and call me by the wrong name...

[retailinnovations]

Anne R - Libertyville - Refer to the customer by their name.

[PamelaRP]

Good-Could you please get this on a larger scale to housholds with children. They hang up on us when we are trying to verify an appointment for a service their parents seek out. They do not care and have a bad attititude. I have tried to educate them and they hang up on me again when I call back and ask for the name on my screen. They look at their caller id box and the name of who calls and the date and let it dictate to them what to say to us. I feel they are beyond help-dont give a crap.

[PamelaRP]

You need to tell this to kids who are home when businesses call to confirm appointments like I do. They hang up on us when we say to the kid tell your mom and dad they have this appointment on this day. There later on will not be the jails to hold these later bratty adults who just do not give a damn. We are not calling because we want to we have to. Are you going to hang up on everyone who calls your house no matter what. What is your aumnt sue had died are you going to hang up on that person?

[PamelaRP]

Good-This needs to go out to all households with kids for free. They will hear the name of who I am looking for and bang the phone down. Kids do not treat me as I want to be treated at all and have a real bad attitude. They will also say UUUGGH and bang the phone down. I called back one and asked them what if they had to go to work and call households to verify their appoiintments and he told me he would never have to work ever and plans to not have to and be supported financially by others.

[retailinnovations]

LAURA D- PLAISTOW- Speak slowly and clearly (with a smile) while speaking on the phone so customers will not have to ask you to repeat what you are saying