Call Center Quality Audit Weekly Performance Report in MS Excel - latest 2022

Weekly performance report include below functions, graphs and charts:

1. learn to use CountA:

2. Sorting in Excel

3. Parameter Wise Drill Down:

4. Pivot table overlap issues:

5. Date Wise Graph:

6. Pareto Chart:

#bpointerviewtutorial #qualityanalyst #exceltricks

[jayarathore]

Awesome.... Really it is. Awesome and very much helpful for QA journey... God bless you buddy 🙂🙂🙂🙂🙂😇😇😇

[mohammedabdellatifmohammed]

You are amazing, buddy. Keep it up and keep providing us with such amazing topics👏

[shank]

Bhai really I 'm impress your video

[tanmoysaha]

I appreciate your effort ...I will be grateful to you if you make a video on dashboard preparation

[maryannamparo]

Hello. I just joined your channel because you have helped me so much with my current role as a QA. I appreciate all your videos. I just have a question regarding the number of calls required for audit per week/month. How do you calculate that? At the moment we are 3 in the QA Team but I am the only full time QA. The other two share another role within the company. How many calls can a QA officer audit in a day ideally?

[pushpak]

Thank you for sharing 👍, How can we gaze repeat performance of individual person? Please make a video on it .

[shankarchakravarthy]

Awesome bro, amazing. How to upskill on Excel, desperately want

[jayarathore]

Can you please make video on NPS and how to make report on NPS??

[snehalbandekar]

Can you also make a video on how to calculate variance for call calibration

[KatrinaMoninaS.Loares]

Is the fair audit% the qa score% or is it the accuracy% that indicates the qa score%? Thank you

[sangeetamukherjee]

Hi, please provide the practice excel sheet, it will really be helpful

[Deepak_chavan_]

Sir I want this exal sheet for practice

[AjithKumar-utrr]

Can you help me to calculate the Quality score with quality parameters where values are "Y" "N" and "NA"

[vanitamitha]

If m putting Count A in my quality dump then it is showing wrong number
Please elaborate more

[shaikhnasreen]

Make a video how to make a agent dashboard plz.

[Angel_Heart]

Sir kindly provide us practice file also please

[UnboxingAnything]

Please explain what does fair audit mean or imply?

[Eyhan-iruj]

Hello sir! Can you give us an updated formula in google sheets it seems that this formula is not working anymore

[jyotikumari-grdr]

Sir, You should have zoomed the sheet while explaining the process. It's quite difficult for me to understand.

[mehtasanto]

This dashboard is not dynamic! As per me there are a lot of opportunities to make it dynamic. Connect with me, if need assistance. Thanks