LiveChat Tips #2 - Canned Responses

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Canned responses in LiveChat are the pre-made answers for the most popular questions. They help you respond to customer questions, shorten your response times and save keystrokes on repetitive typing. Once created and saved, they can be reused in chats and tickets whenever you need.

By using canned responses, you can also avoid making typo mistakes, while providing, foreign names, complex addresses, common expressions or URLs.

LiveChat is a provider of live chat and help desk software for customer service and online sales. The solution comes with web analytics and an in-built ticketing system that facilitates on-site communication with customers also after hours.

Our product helps businesses of all sizes to deliver better support services, generate more leads and close more sales.

#livechat #livechattips #cannedresponses


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Hi, great to see you here! :)

We are LiveChat, and our mission is to help people and businesses communicate better and fully express themselves. You may be familiar with our most popular product: LiveChat, which allows you to communicate with your customers directly through chatting (yes, it's that little icon in the bottom right corner of almost every page), but that’s not the only thing that we do. Let us introduce you to the rest of the LiveChat family:

ChatBot allows you to automate communication with your customers. HelpDesk is a powerful online ticketing software. And KnowledgeBase... you'll never guess: it enables you to share knowledge with others easily and quickly.

However, it doesn't stop there! You can expand our software functionality with additional integrations: Google Analytics, Facebook Messenger, Mailchimp, HubSpot, Salesforce, and many more. All this to give you the perfect tool to communicate with your customers.

PS. We know that’s a lot. We’re pretty proud of that.
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