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The Future of Digital Customer Experience - Top 3 Trends
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The future of digital customer experience is decentralized, community-based, and will happen over live commerce. Let's take a look at top 3 trends of customer experience in the new future: decentralized, community-based and live commerce.
Featuring examples from Starbucks, Oatly, Pelonton, Taobao.
Sources:
⏰TIMESTAMPS⏰
00:00 - Intro
01:16 - Trend 1: decentralized customer experience
02:38 - Trend 2: shared community experience
03:45 - Trend 3: live commerce brings us one step closer to real-life shopping experience
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Featuring examples from Starbucks, Oatly, Pelonton, Taobao.
Sources:
⏰TIMESTAMPS⏰
00:00 - Intro
01:16 - Trend 1: decentralized customer experience
02:38 - Trend 2: shared community experience
03:45 - Trend 3: live commerce brings us one step closer to real-life shopping experience
-------------------------------------------------------------------------------
RECOMMENDED PLAYLISTS
-------------------------------------------------------------------------------
-------------------------------------------------------------------------------
FOLLOW ME
-------------------------------------------------------------------------------
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