Digital Thinkers Forum 'The Future of Digital Customer Experience'

In the fourth edition of the Testbirds Digital Thinkers Forum on June 30, 2022 we've invited @BjoernRadde, Vice President Digital Experience at T-Systems International and an expert in digital marketing and social media.

In his keynote, Björn explored how new technologies like voice assistants, virtual and augmented reality (VR and AR), non-fungible token (NFT) communities and the metaverse will change the digital marketing landscape. In addition to that, he shared insights on how marketers and customer experience (CX) experts can prepare for this future and continue to provide holistic CX.

Revisit key sections from the Digital Thinkers Forum in the video and take away valuable insights for your future projects.

See you at our next Digital Thinkers Forum!