ASUS Aftermath at the ASUS Booth, ft. Kitguru

We joined Leo of Kitguru to talk about ASUS' reviewer relationships, its advertising ethics, warranty behaviors, and what we need to see from ASUS to know it's improving. This is just meant to be a casual discussion between two critical technical outlets about where ASUS is pointed.



TIMESTAMPS

00:00 - From Within ASUS
01:20 - Historical ASUS Shenanigans
02:50 - Market Positioning & Warranties
05:03 - "Go REDACTED Yourself"
06:25 - No Action Taken
07:58 - What Does ASUS Need to Do?
11:23 - Policing ASUS' Statements of Improvement

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Host, Reporting: Steve Burke
Video: Vitalii Makhnovets, Mike Gaglione

[KitGuruTech]

Hi guys, thanks for the meet up - always great to see Steve and the team!

[klaxxon__]

Filming this in the middle of the ASUS booth is such a power move.

[mojoneko]

ASUS used to be one of my preferred brands. Not any more until I am sure I can trust them to stand behind their products.

[stupiddog]

As a non-native speaker, listening to the two different styles of speech and humour side-by-side (each one brilliant in its own right) was absolutely delightful!

[jackedpackage]

It really is an underrated thing to have large and influential channels with very good reputations ethically when it would probably be "better for business" to not rock the boat. If GN went away tomorrow consumer advocacy would take a big hit in the tech space. Big props to GN for always looking out for consumers, even when it probably hurt their smaller channel years ago. When I buy a piece of hardware the first thing I do is make sure GN didn't find out it randomly explodes or something.

[benjaminoechsli]

Leo's no-nonsense, "take-no-crap" attitude meshes well with Steve's, and they're both a delight to have in this community. 🤝

[Florian.K.]

10:07 This part had melaughing in tears. "Sadly for them, they live close to you", just brilliant 🤣

[burner]

I had an amazing experience with XFX. I had a RX290 for years and a fan finally went. I tried all I could to keep it going, and it lasted another month or two. I called up XFX and asked if I could just buy a fan to replace the faulty one. I think I talked to a young guy named Kyle. He said he didn't have the exact fan anymore, but he thought he had one that should work, but their shipment wasn't going out for a couple days. Week later fan shows up, no charge. NO charge. Replaced the fan. Gpu kept working long enough for me to get a 1080 ti which I'm still using today.

[WSS_the_OG]

Leo's terrific. You two should collab. The respect you two have for each other is real, and Leo's acerbic wit compliments your sarcasm.

[truantray]

This entire industry went insane with greed mid 2020. This is a new era of poor design and overpriced everything.

[LightsEnd]

This video really brings to light, for me at least, the amount of true work that goes into the type of journalism GamersNexus does. I mean, I know it’s serious work, but Steve + team are aware of incidents, public opinion, the opinions of other media outlets (that I may not have even heard of), OEM/ODM response, and Steve is able to comment on all of it intelligently and constructively. All of this keeping an ear on the ground certainly isn’t easy just as a consumer, so to do it as a media outlet like GN is just so impressive.

[MrMoogle]

I had to use the ASUS warranty back in 2014 for a motherboard with two memory slots that failed after six months. They refused to repair saying I damaged it myself. A few years later I had a board with a bad USB 2.0 header. Sent it in for repair and they sent me back a board with a bad fan header. I started putting ASUS at the bottom of my list after that.

I've had two Seasonic PSUs fail randomly after a few years of light use, and they have always replaced them no questions asked. The only downside there is they do make you pay the shipping to send the bad PSU back to them. Fractal has been great. I contacted them about ordering a solid side panel to replace a TG one I damaged, and they just sent me the panel for free. Noctua has replaced a fan I admitted to damaging myself by accident for free, and they always send mounting kits when new sockets come out if requested. I've taken advantage of that multiple times. Just keep your serial numbers and they support their coolers forever. So basically, ASUS twice refused to repair a part that legit failed under normal operating conditions, but Fractal and Noctua sent me free stuff when I straight up told them it was my fault. The two extremes perfectly represented, haha.

And back when IBM still had control of ThinkPad, you could call them and say you took a hammer to your keyboard just to see what would happen, and they would happily send you a new one. And being a ThinkPad, it was super easy to swap your keyboard back then. I called them about a broken HDD tray cover on a computer that was years old, and they just sent an entirely new sliding HDD tray assembly with cover. Something tells me it's not like that anymore under Lenovo.

[orangeapples]

“We’re not making the weather here. We’re responding to the breeze.”

That’s a good one and if he made that up on the top of his head, bravo.

[mrhassell]

"We're not making the weather, we're just commenting on the breeze" - Massive respect to KitGuru for his 5cents (sic) on the ASUS EULA & keep increasing the peace, in the middle east!

[haroldflower]

god i love people like leo. he knows all the evidence is out there, everyone is aware of the issue. and he's speaking straightforward about it, not beating around the bush. he seems fed up with it aswell. we need more people like Leo, also i'm using the phrase "diamond geezer" more often

[Kimera_Alternate_Realities]

"Don't do anything, don't move, it is well known that Gamers eyes react to movement, if we don't do anything they will not see us"
-Asus

[DavidSiebert]

I work as a software engineer at L3Harris. Guess what folks, the young engineers are all big into gaming and the money to buy products. The only influencer I have ever heard mentioned was Gamers Nexus. That is a high compliment that folks working on computer systems for fighter jets and spacecraft are watching Gamers Nexus. So good job Steve.

[Oystercatcher]

That was so refreshing to see two guys who are passionate about each others work, chilling and in their element

[grumpyolddude]

That IS a brilliant quote..."We're not making the weather here, we're responding to the breeze"... I love it!

[NoFailer]

I have been subbed to Kitguru for a bit now. They might not be the biggest channel but their reviews are good. Especially Leo is a great watch. The British sarcasm is always entertaining :D