What is the Difference Between Intrinsic and Instructional Feedback?

Knowing how to effectively show learners the consequences of their decisions is essential rather than just telling them they’re right or wrong. It is the difference between “intrinsic feedback” and “instructional feedback.”

When you create scenarios as a learning designer, you work hard to ensure they are realistic and relevant to your learners. Unfortunately, even otherwise engaging eLearning scenarios sometimes include abstract feedback like “Incorrect. Please try again.”

Simply saying a choice is right or wrong can make learners lose interest and focus, and it doesn’t help them learn from their mistakes.

In the TrainingPros webinar _Beyond Right or Wrong: How to Craft Better Scenario Feedback_ Learning Experience Design (LXD) Consultant Christy Tucker explains the difference between intrinsic feedback and instructional feedback.

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ABOUT Christy Tucker
Christy Tucker is a learning experience design consultant with over 20 years of experience helping people learn.

She specializes in using scenario-based learning to engage audiences and promote skill transfer to real-world environments. She has created training for a wide range of clients, including Fortune 500 companies, nonprofit associations, state and local government agencies, universities, and more.

Christy has been blogging about instructional design and eLearning for over 15 years and is a regular speaker at industry conferences and events.

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TRANSCRIPT
let's talk a little bit about intrinsic and instructional feedback. This language I'm taking from Ruth Clark's book on scenario- based, based on her research and her classifications.

So intrinsic feedback is the stuff that happens in the scenario because of the actions that you took. It's the consequences. Intrinsic feedback tends to be, is implicit in the scenario. It's again, a lot of what the games show is implicit feedback, the stuff that happens. It tends to feel more realistic. It's things like character responses and meters and environment. The other side of things is instructional feedback and another way to think of that is coaching. So if intrinsic feedback is consequences, instructional feedback is coaching, it is explicit.

Sometimes it can feel academic. Usually this is delivered by a narrator who may be invisible or visible. And in Ruth Clark's book share that what we really need in scenarios is a combination of both of these types of feedback that this is how you get the most impact out of scenarios is by doing both kinds of these feedback.

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