Trustworthy Leadership: Why the Public and Federal Government can accept nothing less

HUD OCIO Learning Session

Topic Area - Is your organization experiencing higher customer complaints, missed deadlines, budget over-runs, ineffective leadership, diminished purpose, lack of passion, and decreasing levels of employee engagement? Or does your organization excel at generating consistently positive customer experience, providing on-time and quality delivery of results, and fostering a culture of shared purpose, collaboration, engagement, creativity, innovation, and teamwork? Are personal, leadership team, and organizational trust or distrust the prime factor(s) contributing to these different business outcomes? And who is ultimately responsible for creating the organizational culture within which trust either flourishes or slowly withers away on the vine? Many agree that trust is the single most important ingredient in determining any organization's long-term business success and that creating and continuously improving this organizational capability is primarily the responsibility of leadership (i.e., to build, maintain, and restore trust, especially when broken).